Robert D. Word
2641 Cole Street Telephone (510) 261-7167
Oakland, California 94601 Robert_Word@Yahoo.com
____________________________________________________________________________________________________________________
Corporate
IT Project Manager
Project
Manager for diverse clients including a Silicon Valley startup, small
businesses, the State of California and large corporations such as Ford, Longs
and The Gap.
Nine years of recent technical experience at IBM encompassing numerous
consulting engagements, major hardware upgrades, software rollouts,
installations and Point of Sale.
Extensive contact with
corporate customers that involved facilitation of clients meetings, executive communication, scheduling, budgeting and
project life cycle planning.
Project Manager
- Redwood City
·
Recruited by Silicon Valley startup to head
projects with the enterprise team of engineers. Customers included law firms,
venture capital firms, dot com and traditional small businesses.
·
Directed meetings to establish project
requirements, risk identification and management, and development of project
plans.
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Scheduled and supervised both internal and
vendor resources.
·
Headed meetings between ABC technical and
professional staff, customers, and vendors. Aided sales account managers in pre
and post sale calls.
·
Wrote Statement Of Work (SOW) and developed project plan
for major software rollout to test California Department of Health Services
3,000 computers statewide for Y2K readiness.
·
Built and managed team of 9 IBM and contract employees
to implement project including track hours worked, budget, expenses and complex
schedules. Completed project on time and budget.
·
Promoted 1998.
·
IBM
client - Longs Drug Corporation, expansion
to the Pacific Northwest, 35 stores opened.
·
Consulted with Longs IT and project management groups as
well as IBM Global Services project management team on installation goals.
Oversaw and evaluated pilot installation.
·
Developed
detailed installation instructions and procedures used by installation teams.
·
Headed installation team in Washington and Oregon while
providing technical support and timeline management to two additional teams.
Completed project on time, on budget.
·
Ford
Motor Company National rollout of Novell to NT network conversion. Traveled to
Ford manufacturing facilities nationwide and worked with network administrators
on requirements.
·
Wrote
detailed, site-specific installation instructions for network conversions.
·
Supervised
team of IBM and contract employees to set up, configure and install
workstations.
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Robert D. Word
Telephone (510) 261-7167 Page 2
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Team Lead (POS)
- San Bruno
·
Directed and provided technical support to IBM technicians
nationwide during installations of Gap Inc. store systems and back office
network equipment.
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Trained and scheduled help desk personnel. Wrote
detailed technical installation instructions, and problem determination manual
for technicians and help desk personnel.
·
Rated exceptional contributor for 1995/96 Awarded IBM
“Summit Award” for outstanding performance in customer service.
·
Promoted 1997.
Network and Desktop Support - San Francisco,
Sacramento, Portland
·
Novell and Windows NT/95/98 environment. Stationed
at customer locations and worked primarily with titled executives including
Managing Directors, Presidents and Vice Presidents.
·
Earned IBM Global Service Award for outstanding customer
satisfaction 5/2000.
·
Streamlined
computer repair operation for first in, first out repairs resulting in greater
customer satisfaction.
·
Set
up and repaired computer and printer systems.
Chef - San Francisco
·
Managed
all aspects high volume kitchen in a busy downtown San Francisco restaurant
including budgeting, cost to profit analysis, scheduling, employee reviews and
job assignments.
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Implemented
a computer driven product ordering system achieving improved efficiency and
greater profitability.
·
Certified Novell Engineer and Administrator – Novell
3.12 and Internetware
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A+ Certified
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Associates Degree – Network Technology
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Associates Degree – Electronics
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Created community service web site which is continually
updated at http://www.maxwellparkncpc.org