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 's
Resume |
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| David L. Schoen |
| 16131 Turnstone Lane |
| San Antonio, Texas 78247 |
| E-Mail: dl_schoen@yahoo.com |
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| SKILL SUMMARY |
| • Unyielding work ethic. |
| • Strong leadership, planning and organizational
skills. |
| • Ability to work independently with minimal supervision. |
| • Well developed oral, written, presentation and
interpersonal communication skills. |
| • Expertise in Microsoft Office applications (Access,
Excel, Outlook, PowerPoint and Word). |
| • Possesses and applies a broad knowledge of business
principles, practices, procedures, and functional and
technical skills to the completion of easy to moderately
difficult assignments. |
| • Working knowledge of generally accepted accounting
principles (GAAP), concepts and accounting methods. |
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| EDUCATION |
| MBA, Electronic Commerce Management, Our Lady of the
Lake University, Conferred 2003 |
| BBA cum laude, Entrepreneurial Studies, St Mary's University,
Conferred 1994 |
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| RECENT EMPLOYMENT HISTORY |
| 11/1998 -11/ 2004 Electronic Investing Representative,
USAA Investment Management Co., San Antonio, TX |
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• Consulted with users to identify, analyze, refine
and document Website user experience. |
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• Performed ad hoc testing of systems in response to
external and internal client concerns. |
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• Consistently handled 49% more calls than team average
and identified 67% more system problems than team average. |
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• Collaborated with several functional groups analyzing
changing user needs and systems functionality. |
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• Assisted with testing and validation of systems functionality. |
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• Recommended numerous business process changes based
upon analysis of business and user needs. |
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• Composed a SWOT (Strengths, Weaknesses, Opportunities
and Threats) Analysis comparing usaa.com to the Web sites of
major competitors. |
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• Created numerous presentations and training modules. |
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• Produced, audited and verified daily metrics and reports
to senior management. |
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• Received letters of accommodation from CEO of USAA
and President of USAA Investment Management Company citing my
professionalism and superior customer service. |
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