PRICE OR POWER NOTES
I worked as a check collector for a free weekly entertainment guide. Essentially, it was a large advertisement for local businesses. It was the money for the advertising that made it free to the public. So, I'd collect from the businesses that didn't have the trust of the weekly to pay their bills on time. I was the focus of resentment for many of these people that i collected from. I was the face they saw, the face they hated in place of the faceless company that was deserved of their hate. If they had complaints, they would tell me and all I could do was shrug and give them a number to call where they could talk to another person that had nothing o do with their problem, who would no doubt pass the buck again. It was an endless cycle that would probably end with the customer being passed off until they were blue in the face and ready to just pay the dough so they wouldn't have to talk to another person that couldn't help them.
Eventually I started to liken this to being on the phone with the phone, gas or electric company. No matter how many supervisors you ask for, you never get to the top to tell that person to "FUCK OFF" for giving you shit service. And you always have to pay the bill in order to get the utilities you need to survive. Of course, they tell you that you have the option to go with an alternate company for utilities, but the service fees to install replacement equipment, or the fine for using the big company's equipment for the alternative are so astronomical that it doesn't seem worth it.
It is said that there are about 5 companies that own EVERYTHING. If this is true, then the only way to stop this sort of thing from happening to every aspect of business is to spend your money at mom & pop or small businesses. You will most likely see exactly who your dollar goes to and they are more apt to care about the satisfied customer than a business that is so huge it never sees it's customers.