Michael dos Santos
A Career In A
Network Enterprise Environment.
Job Title:
Technology Specialist/Coordinator Years
Employed (Since Jan - 99)
Canada Life Assurance Toronto,
Ontario
·
Support for
TCP/IP LAN/WAN network infrastructure for 12 regional Group Sales Offices (200
Users).
·
Technical
guidance, direction and coaching to clients and peers.
·
Hotline and
On Site Support With Secondary On-Call Pager
·
Participation
with input into departmental, client goals and strategies.
·
Supporting
the business project manager in various project deliverables such as cost
benefits, risk analysis and service level agreements
·
Helping to
develop departmental standards and practices and effectively deploy them.
·
Interfacing
with Operations and vendors to resolve LAN/WAN related issues regarding
services, components, network management platforms and outages.
·
Co-ordinate
moves, adds, and changes of workstations, LAN/WAN connected equipment and user
accounts.
·
Create and
maintain up to date configuration documentation and inventories on LAN/WAN
equipment
·
Ordering/Purchasing
of Server/Workstation/Printer/Network Equipment
·
Install,
configure and deploy Windows NT workstations and servers.
·
Evaluating
and implementation of new technologies, including vendor packages.
·
Projects: New Infrastructure rollout, Workstation
Lease Expiration, Business Continuity Plan (Disaster Recovery), Server Rejuvenation,
Enterprise Windows 2000 Assessment and Enterprise
HelpDesk/Workstation/Workstation Support consolidation.
Job Title: Senior
Technical Support Consultant Years
Employed (Nov 97 – Jan 99)
Rogers Communications Inc Toronto,
Ontario
·
Internet
Technical Support (1st & 2nd Level) & Training
for the @Home product. (x Users)
·
Mac & PC
Software and Hardware Troubleshooting including Ethernet, Cable Modem, DHCP
& TCP/IP.
·
Troubleshooting
of internet protocols such as HTTP, SMTP, FTP, IP, DNS and DHCP
·
Supported
Operating Systems such as Windows 3.11,
95, 98 , NT 4.0 and Mac OS 8.5
·
Working with
Team Leaders in supporting Team Members, including management of employee
scheduling and HelpDesk statistics.
·
Acted as a
escalation resource and mentor for HelpDesk issues.
·
Development
of an Intranet site for the HelpDesk, including creation technical documents
contained within.
Job Title:
Engineering Technician Years
Employed (1994 - 97)
Olympia
Engineering Custom Built CNC Machinery Toronto,
Ontario
·
Creation of
new parts as required via milling & lathe Operations
·
Quality
Control Processing, ensuring parts are with designated tolerances.
·
Final Machine
Assembly
·
Computer/workstation
installation and support
Education/Training/Certifications
CDI
Corporate Education Services
· CAMP Windows 2000 Attended On (17
& 18 May 2000)
Apple
Computer, Inc
· Trouble Shooting Mac OS Attended On (Dec
1998)
Centennial
College of Applied Arts and Design
· Router Configuration Years Attended
(Oct 1998)
A+
Certification
· A+ Core Service Technician Exam. Attained On (22
July 1998)
· A+ MS Windows and DOS Environment
Specialty Exam. Attained On (22
July 1998)
SHL Systemhouse Years
Attended (1998)
· Microsoft Windows NT 4.0 Toronto,
Ontario
· Microsoft Office 97
DeVry Technical
Institute Years
Attended (1997)
· Novell NetWare 3.12 Toronto,
Ontario
Centennial College
of Applied Arts and Design Years
Attended (1994-97)
· Mechanical Engineering
Design Toronto,
Ontario
Computer
Software & Hardware Skills
· Computers:
Hardware, Software, Networks and CPU over clocking.
· Network
Equipment, Cisco Routers and Switches.
· Novell NetWare 4.1
· Microsoft DOS 6.22
· Microsoft Windows 3.1 & Windows for
Workgroups 3.11
· Microsoft Windows NT 3.51, NT 4.0,
Windows 95/98 and Windows 2000.
· Microsoft Internet Information Server
(IIS) v4.0
· Microsoft Office 95 & 97
· Lotus Notes Development
· IBM OS/2
· Mac OS 8.5