I was in training getting ready to do tech support for Compaq computers when my boss/trainer told me about a phone call received by tech support when she was in Houston.

A lady bought a Compaq computer at a local retailer. The same day she called the retailer to complain that the machine came with a dead mouse. The retailer put the lady on hold to call Compaq to see if the mouse could be replaced. While playing the middle man between the customer and tech support, he found out that the lady did not want a new mouse. Upon further investigation, the salesperson learned that somehow, a mouse (the living, furry kind) had crawled into the box and died.