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Expectation Management
Expectation as defined by Webster Dictionary "is the act or state of expecting" Expectations Management is one of the key complexities facing an Organization which is essentially a well integrated Nervous System composing of its people. As a guide, the following points should be noted for proactively managing expectations:
Points to Ponder A “NO” uttered from the deepest conviction is better and greater than a “YES” merely uttered to please, or what is worse, to avoid trouble” - Mahatma Gandhi. Tact is the knack of making a point without making an enemy - H.W. Newton
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