These are some useful expressions.
Customer:
I'd like to make a reservation, please.
I'd like to make a reservation for the second of November, for one night, please.
I'd like to make a reservation for 2 people, for 3 nights, please.
Could I make a reservation for a double room for 2 nights, from the third of December to the 5th, please?
I'd like to reserve a single room for 2 nights, please.
Could I reserve a single room for the second of October, please?
Are there any rooms available for the first week of December?
Do you have any double, non-smoking rooms available for the last week in November?
I'd like to book a single room for two nights, please.
Could I book a room for one night next Tuesday?
If you are having trouble with dates and calendar expressions, visit Calendar in Level Intro.
Receptionist:
| Hello, (hotel's name). Can / May I help you? | Thank you for calling (hotel's name). How can I help you? | |||
| What is your name, please? | May I have your name, please? | |||
| How do you spell your last name / family name? | How do you spell your first name / given name? | |||
| Could you spell your last name for me, please? Thank you. | When would you like to stay? | |||
| How many nights would you like to stay? | What kind of room would you like? | |||
| Would you like a non-smoking room? | How many people are going to stay? | |||
| Please hold. | One moment, please. | |||
| Hold on, please. | Thank you for holding. | |||
| I'm sorry, we have no rooms available on those dates. | I'm sorry, we are booked up for those nights. | |||
| I'm sorry. We have no vacancies for the last week of December. | Would you like to change your dates? | |||
| I'm sorry, we don't have any single rooms available for those nights. | Would you like a double room instead? | |||
| How would you like to pay? Cash or credit? | Thank you for calling (hotel's name). Have a nice day. | |||
| Thank you for staying. Please come again. | We hope you have enjoyed your stay. Please come again. |
Follow up Questions for the Customer to ask:
| How much is the room per night? | How much is the room each night? | ||
| What is the rate per night? | When is check in time? | ||
| Is there room service? | When is check out time? | ||
| Is tax included in the price? | Is breakfast included in the price? | ||
| Can 3 people stay in a single room? | Is there an extra charge for one more person? | ||
| Is there maid service? | Can we have an extra bed or a cot? | ||
| Is there cable TV in the room? | Are phone calls billed to my room? | ||
| Is there a refrigerator in the room? | I'd like a room with an ocean view, please. | ||
| How far is the airport from the hotel? | What's the best way to get from the airport to the hotel? | ||
| Is there a limo service to and from the airport? | Should I tip the staff? (doorman, porter, concierge, maid, room service waiter) | ||
| Is there a bus stop near the hotel? | How much should I tip the staff? | ||
| About how much is a taxi to the hotel from the airport? | I'd like a wake-up call in the morning at 7:00, please. | ||
| Is there a restaurant in the hotel? | Are there any discounts I can get? | ||
| Are there any cheap places to eat near the hotel? | Do you have anything cheaper? | ||
| Can I book tickets to a concert from here? | I'd like to change my room please. | ||
| I'd like to check out please. | Do I have any messages? | ||
| How much is the total bill? | Can I put my valuables in your safe? |
Customer:
| I'd like to reserve a table for 2 for 7:00 tonight. | I'd like to reserve a private party room for 10 people for next week Tuesday. | ||
| I'd like to make a reservation for a table for 2 for 7:00 tonight. | Could I reserve a table for 2 for tonight? | ||
| I'd like a non-smoking table, please. | Are there any table available for tomorrow night at 8:00? | ||
| Hi. We have reservations for 7 under the name, Nigel. |
Restaurant employee:
| Thank you for calling (restaurant's name). | Can / May I help you? | ||
| What is your name, please? | May I have your name, please? | ||
| How do you spell it? | When would you like the table? | ||
| Would you like smoking or non-smoking? | How many people are there in your party / group? | ||
| A table will be ready for you at 7:00. | Thank you for calling (restaurant's name). Have a good day. | ||
| I'm sorry, but we are booked until 8:00. | I'm sorry. We can not take anymore reservations until after 8:00. | ||
| I'm sorry. There are no tables available at that time. | Could you come at a different time? | ||
| I'm sorry. We don't take reservations. |