Let the FAQs Speak for Themselves
by Kelly B. Kalcheim & Gina Rea

Save Time...Be More Effective...Create a FAQ.

FAQ (Frequently Asked Questions) files are one of the most useful and least used tools in Networking today... they can be a HUGE time saver for you and a tremendously valuable teaching/learning tool for your organization.

Whether you are building your Networking business online or offline, one of the very first things you should do is write a FAQ document...and make it available to your entire organization.

For your online Distributor support, have it available via an autoresponder or on your web site. For your offline support, include the document in all Welcome
Kits or Updates that you mail out.

Answering the same questions over and over again takes a tremendous amount of your valuable time. However, answering questions quickly and accurately for your
Distributors is VITAL to your Networking success. When you have a FAQ document readily available by autoresponder, your Distributors and potential Distributors will be able to access it 24 hours a day. Your offline prospects and Distributors should
be able to request the FAQ by fax or by sending you a SASE.

It is a well-documented fact that people retain more through reading than by listening, so not only will you be saving yourself a lot of time and teaching your Distributors how to do the same (duplicatablility), you will also be helping them to absorb and retain the answers to the questions they're asking. They, in turn, can present the program more efficiently and professionally.

There is also the added bonus that they will always have the answers available to them to review.

To develop your own FAQ document:

1) Ask yourself what questions YOU had when you first
began with your Networking company?

2) Consider which questions you get most often from your
Distributors and potential Distributors?

3) Are the questions that are being asked answered
anywhere in the Company's training materials? If so,
in your FAQ, direct them to where they will find
the information covered in company literature.

4) Frame *simple* and easy-to-understand answers
to these questions, and you will save yourself a
world of unnecessary work and probably hours of
unnecessary phone support each week.

5) Update your FAQ as more information or questions
arise. When you make the commitment to create a
FAQ document, also make the commitment to keep it
updated.