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PiN & MKIRU present a seminar by Dr Stephen Little, Monitoring
Public Policy Failure: The apparent failure of public services at the point of delivery is causing growing concern and debate. This seminar will describe a set of action research initiatives monitoring public policy. These disseminate technical skills that allow feedback from the communities being targeted and participation in the formulation and delivery of services. Partnerships between a network of "experts" and a range of "users" in peripheral locations are using available infrastructure to embark on the more rewarding process of social learning and exploration of electronic forms without first having to climb a steep technical learning curve. Using available free web-sites, which provide simple on-line editors, and a minimum of HTML instructions, a sustainable presence has been developed by a range of individuals and organisations. Face-to-face contact in workshops is supplemented with subsequent on-line contact and knowledge sharing. A combination of simply designed web pages has been linked with the leveraging of already available internet-accessible material to provide the means to create a sustainable presence from the margins. A model developed in the context of West Africa has proved useful to the U.K. periphery with real-time monitoring of public service provision being piloted in North-East England. This approach offers a framework for the improved delivery and monitoring of services to increasingly diverse and extensive populations. Thursday, 19 September 2002 Click HERE to view a PowerPoint slide show (1.5Mb) from the seminar A related paper
presented at the Design Research Society Conference can be accessed OUBS seminars are informal, generally reflecting work-in-progress. They are open to staff and students of all faculties, as well as to visitors. Please contact Mina Panchal (01908 655987) (email: m.panchal@open.ac.uk) if you are planning to attend Mina
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