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POSITION DESIRED

PROFESSIONAL EXPERIENCE

Lead Analyst, Resource Consultant Inc., Vienna, VA 1996-Present

• Work as a contractor in support of the Information Management Center (IMCEN) in the Pentagon.

• Help manage and maintain over 85 Novell Netware and Windows NT server in support of all Army agencies in the Pentagon.
• Load and upgrade software on both file servers and workstations.
• Install and upgrade hardware on both file servers and workstations.
• Train system users to enhance customer support and productivity
• Provide technical advice and assistance to both customers and the IMCEN support team to rectify customer problems.
• Prepare system documentation for the LAN handled by IMCEN.
• Service and maintain the file servers that control the information needed for the preparation of paychecks for Government Employees and payment of all contract handled by the Headquarters, Department of the Army.
• Webmaster for the Resource Service – Washington agency.

LAN Administrator, US Army, Pentagon, Washington DC 1994-1996

• Managed a 100 user, Novell Netware, Ethernet file server in support of General Staff officials of the Army.
• Maintained an accurate backup system and provide computer expertise as needed.
• Loaded and upgraded software on file server and worked hand in hand with civilian contractors for hardware upgrades and repairs.
• Trained system users to enhance customer service.
• Provided connectivity and security for eight (8) major communication packets.
• Responsible for the acquisition of Internet access to network users.
• Provided printer support for network users to include the setting up of IP Addressable printers.
• Provided e-mail administrator support to include the setup of an MS Mail post office.
• Trained and supervised two (2) users in Netware Administration.
• Developed a SOP, which helped the Network receive its accreditation.

Computer Support Technician, US Army, Pentagon, Washington DC 1990-1994

• Responsible for the implementation of database use for tracking personnel eligible for promotion and personnel movement to and from different units.
• Typed and forwarded memorandums to appropriate officials through various word-processing software.
• Provided hardware troubleshooting assistance to individual computer users.
• Provided software application assistance to individual computer users.
• Helped with the installation of a Novell Token Ring network.

EDUCATION

Certified Novell Administrator Course, US Connect, McLean, VA, 1996

Basic Leadership Course, (Honors), Ft. Knox KY, (4 weeks) 1993

American Computer Institute of Training, Falls Church, VA, (Various one (1) and two (2) day courses)

HONORS & AWARDS

Letters of Appreciation / Commendation

• Received various Letters of Appreciation and Commendation while in support of General Staff units, to include those in the White House.
• Received Letters of Commendation from various personnel within IMCEN, to include the Director

SPECIAL

Security Clearance – Currently maintain a Secret Clearance with a NAC investigation dated 12 November1991

Deacon / Trustee for Georgetown Baptist Church – Serve as a Deacon for the Georgetown Baptist Church since November 1993 and as a Trustee since July 1995.

Member of the Committee for Higher Education - The committee is part of the DC Baptist Convention dealing with colleges and unversities.

REFERENCES

Available upon request.

Download Microsoft Word 95 Version of above resume

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