| JADUAL PROGRAM QUALITY SERVICES IN PUBLIC SECTOR | |||
| MALAYSIAN TECHNICAL COOPERATION , INTAN, KUALA LUMPUR [ 1/4/02 - 27/4/02 ] | |||
| Hari | Masa | Aktiviti | Tempat |
| ISNIN | 8.30 am – 10.00 am | Pendaftaran & Taklimat Kursus | Blok B, INTAN |
| 1-Apr-02 | 10.00 am – 12.30 am | Perasmian Program Kerjasama Teknikal Malaysia | Dewan Utama, INTAN |
| 9.30 am – 9.40 am | Peserta-Peserta Masuk Ke Dewan | ||
| Program Kaedah Latihan Antarabangsa | |||
| Program Pengurusan Sumber Manusia Perkhidmatan Awam | |||
| Program Pengurusan Kempimpinan dan Organisasi | |||
| Program Perkhidmatan Kualiti di Sektor Awam | |||
| Program Pembangunan Perancangan Perspektif Jantina | |||
| 9.45 am | Ketibaan
Ketua Pengarah INTAN - Yang Berbahagia Dato Dr.Zulkurnain Hj.Awang
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| 10.00 am | Ketibaan
Menteri Di Jabatan Perdana Menteri, Yang Berhormat Tan Sri Bernard Dompok
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| 10.05 am | Ucapan
Aluan Ketua Pengarah INTAN
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| 10.10 am | Ucapan
Perasmian oleh YB Tan Sri Bernard Dompok
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| 10.30 am | Jamuan Ringan | ||
| 10.50 am | Sesi
Bergambar Bersama YB Menteri
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| 12.30 pm – 2.00 pm | Makan tengahari | ||
| 2.00 pm – 4.00 pm | Berlepas
ke Port Dickson, Negeri Sembilan
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| 8.00 pm – 10.00 pm | Kumpulan
Dinamik - Autograf, Coats of Arms,Value Assessment Consensus
|
Dewan VIP, PDGCC | |
| SELASA | 8.30 am – 10.30 am | Kumpulan Dinamik & Pembinaan Kumpulan - Cave Rescue/Gold Watch | Dewan VIP, PDGCC |
| 2-Apr-02 | 10.30 am – 11.00 am | Minum | |
| 11.00 am – 12.30 pm | Kumpulan Dinamik - Boat Capsize | ||
| 12.30 pm – 2.00 pm | Makan Tengahari | ||
| 2.00 pm – 4.15 pm | Kumpulan Dinamik - The Johari Windows | ||
| 7.30 pm – 8.00 pm | Makan Malam | ||
| 8.00 pm – 10.00 pm | Kumpulan Dinamik - Sambungan Learning Styles | ||
| RABU | 8.30 am – 10.30 am | Kumpulan Dinamik - Sambungan Learning Styles | Dewan VIP, PDGCC |
| 3-Apr-02 | 10.30 am – 11.00 am | Minum | |
| 11.00 am – 12.30 pm | Pembinaan Kumpulan - Rumusan | ||
| 12.30 pm – 2.00 pm | Makan Tengahari | ||
| 2.00 pm – 4.15 pm | Berlepas dari Port Dickson untuk pulang ke Kuala Lumpur | ||
| KHAMIS | 8.00 am - 9.00 am | Pembentangan Kertas Kerja | Bilik B4, Blok B,INTAN |
| 4-Apr-02 | Ms.Roycelyn St.Hill (St.Lucia) & Abd.Hadi Mohsin (Yemen) | ||
| 9.00 am – 9.30 am | Quality Imperatives in Era of Globalization - En.K.Tinakaran (Sr.Program Coordinator INTAN) | ||
| 10.30 am – 11.00 am | Minum | ||
| 11.00 am – 12.30 pm | ISO 9000 : Version 2000 - En.Wan Omar Hj Hashim (INTAN) | ||
| 12.30 pm – 2.00 pm | Makan Tengahari | ||
| 2.00 pm – 4.15 pm | Improving Quality Results - Mrs.Lim Peng Joo (INTAN) | ||
| JUMAAT | 8.00 am – 9.00 am | Pembentangan Kertas Kerja | Bilik B4, Blok B,INTAN |
| 5-Apr-02 | En. U Thant Zin (Myanmar), Mr.Mohamed Abdullah Laboudy & Ms.Marina Bakshi (Uzbekhi | ||
| 9.00 am - 10.30 am | Managing Quality – Strategies for Quality Improvement - En.K.Tinakaran (INTAN) | ||
| 10.30 am – 11.00 am | Minum | ||
| 11.00 am – 12.30 pm | ISO 9000 : Achieving Customer Satisfaction - En.K.Tinakaran (INTAN) | ||
| 12.30 pm – 2.00 pm | Makan Tengahari | ||
| 2.00 pm – 4.15 pm | Seven Quality Control Circle Tools - Pn.Hjh.Shamsiah Hj.Hamzah (INTAN) | ||
| SABTU | 6-Apr-02 | CUTI SABTU MINGGU PERTAMA | |
| AHAD | 7-Apr-02 | CUTI UMUM (AHAD) | |
| ISNIN | 8.00 am – 9.00 am | Pembentangan Kertas Kerja | Bilik B4, Blok B,INTAN |
| 8-Apr-02 | 9.00 am – 10.30 am | Accountability In Quality Audit Process - Dr.Gopalkrishnan Muthukumaru | |
| 10.30 am – 11.00 am | Minum | ||
| 11.00 am – 12.30 pm | Problem Solving & Decision Making in Implementing ISO 9000 - Dr.Gopalkrishnan Muthuku | ||
| 12.30 pm – 2.00 pm | Makan | ||
| 2.00 pm – 4.00 pm | Beyond ISO 9000 - Dr.Gopalkrishnan (MAMPU) | ||
| SELASA | 8.00 am – 9.00 am | Lawatan Ke Malaysia Administrative Modernisation and Management Planning Unit | Meeting Room 1, MAM |
| 9-Apr-02 | The Civil Service Information Age | ||
| 12.30 pm – 1.30 pm | Makan Tengahari | ||
| 2.30 pm – 4.00 pm | Lawatan Ke SIRIM Berhad – Standardisation & Certification | Meeting Room, SIRIM | |
| RABU | 8.00 am – 9.00 am | Lawatan Ke Malaysian Agricultural Research and Development Institute (MARDI) | |
| 10-Apr-02 | 12.30 pm – 1.30 pm | Makan Tengahari | |
| 2.00 pm – 4.00 pm | Lawatan Ke SAMSUNG SDI Sdn.Bhd, Seremban | Meeting Room, SAMSU | |
| KHAMIS | 7.30 am – 4.30 am | Lawatan Ke Carsem, Semiconductor Sdn.Bhd., Ipoh, Perak. | |
| 11-Apr-02 | |||
| JUMAAT | 8.00 am – 9.00 am | Pembentangan Kertas Kerja | Bilik B4, Blok B,INTAN |
| 12-Apr-02 | 9.00 am – 10.30 am | Competative Age In Quality : Benchmarking - En.Megat Akbaruddin Megat Ismail | |
| 10.30 am – 11.00 am | Minum | ||
| 11.00 am – 12.30 pm | How To Get Most Out Of Benchmarking - En.Megat Akbaruddin Megat Ismail | ||
| 12.30 pm – 2.00 pm | Makan Tengahari | ||
| 2.00 pm – 4.00 pm | The Excellence Model in TQM - En.Megat Akbaruddin Megat Ismail | ||
| SABTU | 8.00 am – 9.00 am | Pembentangan Kertas Kerja | Bilik B4, Blok B,INTAN |
| 13-Apr-02 | Mr.Ivan Tissera (Sri Lanka) | ||
| 9.00 am – 10.30 am | The ISO 9000 Certification Journey: INTAN's Experience - Dr.Hj.Mohd.Nasir Mohd Ashraf | ||
| 10.30 am – 11.00 am | Minum | ||
| 11.00 am – 12.30 pm | Knowledge Workers - Dr.Hj.Mohd Nasir Mohd Ashraf | ||
| AHAD | 1.00 pm – 7.30 pm | Bertolak dari INTAN ke Pulau Pinang | |
| 14-Apr-02 | |||
| ISNIN | 10.00 am – 12.30 pm | Lawatan Ke Agilent Technologies (M) Sdn.Bhd | Cancelled |
| 15-Apr-02 | 2.30 pm – 4.30 pm | Lawatan Ke Osram Opto Semiconductor (M) Sdn.Bhd | Munich Room,Penang OSRAM |
| SELASA | 10.00 am – 12.30 pm | Lawatan Ke Intel Technology Sdn.Bhd | Cancelled |
| 16-Apr-02 | 12.30 pm – 2.00 pm | Makan Tengahari | |
| 2.30 pm – 4.30 pm | Lawatan Ke Jabatan Perhutanan, Pulau Pinang dan Hutan Simpan Telok Bahang | ||
| RABU | 9.30 am – 12.30 pm | Lawatan Ke Hospital Seberang Perai | |
| 17-Apr-02 | 12.30 pm – 2.00 pm | Makan Tengahari | |
| 2.00 pm – 6.30 pm | Lawatan Ke Muzium Arkeologi, Merbok, Kedah | ||
| KHAMIS | 10.00 am – 12.30 pm | Lawatan Ke Motorola Technology Sdn.Bhd | Cancelled |
| 18-Apr-02 | 12.30 pm – 2.00 pm | Makan Tengahari | |
| 2.00 pm – 4.30 pm | Lawatan Ke Perbadanan Kemajuan Pulau Pinang, Bayan Lepas | ||
| JUMAAT | 9.00 am – 12.00 pm | Lawatan Ke Jabatan Kastam & Eksais DiRaja, Pulau Pinang | |
| 19-Apr-02 | 12.30 pm – 2.00 pm | Makan Tengahari | |
| 2.00 pm – 8.00 pm | Bertolak pulang ke INTAN, Bukit Kiara, Kuala Lumpur | ||
| SABTU | 20-Apr-02 | CUTI AM | |
| AHAD | 21-Apr-02 | CUTI AM | |
| ISNIN | 8.00 am – 9.00 pm | Persembahan
Kertas Kerja Awang Masri Hj.Shaari (Brunei) Assane Abdou Kareem Diop (Senegal) |
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| 22-Apr-02 | 9.00 am – 10.30 am | Customer Complaints and The Role of Public Complaints Bureau I | Bilik B4, Blok B, INT |
| Y.Bhg Dato’ Wan Abdul Wahab Abdullah | |||
| 10.30 am – 11.00 am | Minum/Rihat | ||
| 11.00 am – 12.30 am | Customer Complaints and The Role of Public Complaints Bureau II | ||
| Y.Bhg Dato’ Wan Abdul Wahab Abdullah | |||
| 12.30 am – 2.00 pm | Makan Tengahari | ||
| 2.00 pm – 4.00 pm | Pinnacles to the Quality Road : Awards and Rewards - En.Wan Omar Hj.Hashim | ||
| SELASA | 8.30 am – 10.30 am | Kajian Kes TQM | Bilik B4, Blok B, INT |
| 23-Apr-02 | 10.30 am – 11.00 am | Minum/Rihat | |
| 11.00 am – 12.30 pm | Kajian Kes TQM | ||
| 12.30 am – 2.00 pm | Makan Tengahari | ||
| 2.00 pm – 4.00 pm | Kajian Kes TQM | ||
| RABU | 8.30 am – 10.30 am | Pembentangan Kajian Kes TQM | Bilik B4, Blok B, INT |
| 24-Apr-02 | 10.30 am – 11.00 am | Minum/Rihat | |
| 11.00 am – 12.30 pm | Pembentangan Kajian Kes TQM | ||
| 12.30 pm – 2.00 pm | Makan Tengahari | ||
| 2.00 pm – 4.00 pm | Pembentangan Kajian Kes TQM | ||
| KHAMIS | 25-Apr-02 | CUTI UMUM (PERTABALAN DYMM YANG DIPERTUAN AGUNG) | |
| JUMAAT | 8.30 am – 10.30 am | Pembentangan Kertas Kerja TQM | Bilik B4, Blok B, INT |
| 26-Apr-02 | 10.30 am – 11.00 am | Minum/Rihat | |
| 11.00 am – 12.15 pm | Rumusan Kursus | ||
| 12.15 pm – 2.45 pm | Makan Tengahari | ||
| 2.45 pm – 4.00 pm | Penutup Kursus QSPS/MTCP | ||
| Sabtu 27-Apr-02 | 8.00 am | Peserta Berlepas Pulang Ke Destinasi Masing-Masing | |
Created on 04/12/02 and last edited on 05/02/02 09:50:09 AM by Azizi@Webmaster. Copyright@2002 . All Rights Reserved.