LAPORAN RINGKAS QSPC-MTCP

 

Tarikh               : 10 April 2002

Tempat             : Bilik Mesyuarat MARDI, Serdang

                           Bilik Mesyuarat SAMSUNG SDI Bhd.

Penceramah            : En.Ramli                                                            (9.00 am – 12.15 pm)

                          En.Aminuddin/En.Noordin/Pn.Norskime                        (2.15 pm – 4.30 pm)

 

1. Report On MARDI, Serdang

 

 

Objective – ‘to develop local food industries through efficiency processing techniques and to maintain quality  products”

 

Structure – process product development; food science and biotechnology;packaging and handling; entrepreneur development program.

 

Human Resource – 60 research officers (mainly Phd and minimum Master’s holders)

 

Process Product Development

-         convenient food and ingredients

-         health food and halal products

-         mechanisation

-         fabrication and design of machines

 

Major market South East Asia, Middle East , North Africa, CIS and China with targets to 2 billions Muslim throughout the world.

 

Major Expertise

-         dehydration of food

-         freezing of food

-         chilling techniques

-         retort pouch

 

Future Undertakings

-         Herbal products

-         Fish products

 

 

 

 

 

 

 

 

 

 

2. Report On Samsung SDI Sdn.Bhd., Seremban

 

 

Established in 1990 , started operation in 1992. Winners of “The Prime Minister Quality Award, National Productivity Award, Maal Hijrah Award and PM Hibiscus Award”  2001, “National Landscape Award” – (Industrial Division)  2001 “, “Negeri Sembilan Social and Community Award” 1999,  Caring Employer Award” 1998 and besides the ISO 9000 and ISO 1400 awards.

 

Philosophy – ‘” we will devote our human resources and technology to create superior products and services, thereby contributing to a better global society”

 

Uses and practices slogans

 

“our environment , our responsibilities – we care for nature”;

“my area , my responsibility – dedicated to total quality”;

“achieving perfection- we deliver world class products”;

            “constant attention to quality – resulting in positive growth”;

            “undertaking professional execution at work – the culture of knowledge”;

            “understanding and strong relationships – creating happy staff”;

            “growth from skills and teamwork – investment in teambuilding and communication”;

“skilled employees achieve more – staff development , an organization value”;

“one community, one family – in harmony within”;

“valuing employees – inmproving their quality lives”;

“creative, motivated and ethical – purely heaven “.

 

Quality policy uses customer satisfaction through best quality.

 

Uses  structural steps of :-

quality manual -> level 1

department procedures -> level 2

technical standard -> level 3

quality record -> level 4

 

Also practices effective planning, documented procedures, controlled documents and proper records.

Stresses on 4 Ms’ -> materials, man, machines and methods.

Uses on-line/websites technologies -> how to change people, what to see etc.

Uses and recognized “operator certification program”, “inspection certification program” and also practices “ 6 sigmas”

Believes in “customer satisfaction” ~voice of customer” and make necessary “corrective action request”.