LAPORAN RINGKAS QSPC-MTCP

 

Tarikh               : 11 April 2002

Tempat             : Bilik CARSEM, Ipoh.

Penceramah     : En.Solomon Jacob (Sr.Hr.Executive)               (10.00 am – 3.00 pm)

  En.Ramesh Ramiah (Section Head – TQM Dept)

                            En.S.Seevagan (QA-Section Manager)

               Cik Azleena Ismail (Sr.Exec-TQM Dept)

 

 

A.                          Vision ~ to be a world class company offering ……………..services to people of the world

B.                          Mission ~ will continue to show profitable growth with emphasis on employee development and operational and services indices to ensure that we are Employer and Supplier of Choice

C.                          Beliefs ~ constant respect for people

      eg. give others a chance to voice opinions and be heard

            focus on issues and problems not on people

            “a great man who makes every man feel small, but true great man       

               makes every man feel great”

 ~ always seek a win-win approach

    “is a belief in the third alternative . It’s not your way or my way; it’s a

     better way , a way higher”

~ uncomprimising integrity

   “honest and always have an organization’s interest at heart”

 

D.                          Carsem TQM Structure

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

E.                          Strategic Planning Process

 

-         review vision, mission and values

-         check on budget plan

-         conference, business management and employee meetings

-         set annual objectives

-         finalize budget plan

-         conference on development strategic options

-         confirm key strategies

-         set target

-         set action plans and measurements

-         monitor

-         evaluate and improve