LAPORAN RINGKAS QSPC-MTCP
Tarikh : 12 April 2002
Tempat : Bilik B4, Blok B, INTAN
Penceramah : En.Megat Akbaruddin Megat Ismail (9.00 am – 4.00 pm)
- Country Presentation Paper by
Ms.Pumla Msimang (South Africa)
Mr.Nega Wubie (Ethiophia)
- Comperative Edge In Quality (Benchmarking)
Benchmarking is a systematic and continous process of searching, learning, adapting and implementing best practices from within the same oragnization towards attaining superior performance. Also refers to excellence level of performance. it is not copying ot catching-up, spying or espionage or site briefings and industrial tourism.
The three primary principles are how good we are , how good can we be and how do we get better ?
With benchmarking, an organization benefits in improving organizational quality, open to new ideas, lower costs, increases employess satisfaction and lots more.
Best practices indicates outstanding services practices which indentifies as contributing and improving performance significantly of leading organizations with examples of Malaysian Airlines System ticketing, Sistem Pengurusan Fail Berpadu and etc.
There are myths on and sayings of it is an expensive program, only for big organization, benchmarking the best but this not so as these are only for negatives people.
inputs process output/outcomes
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- How To Get Most Out Of Benchmarking
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Methodology
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Methodology II
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Four Steps Method
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a) Decide what to benchmark , plan the study, select process to benchmark, select and train team members
b) Understand your process, define process parameter, collect data of your partner’s process
c) analyze process data, analyze partner’s data, identify gap, indetify best practices
d) implement specific action, institutionalize benchmarking, recalibrate benchmarking
Understanding Your Process
process
supplier
input
output
specification
specification
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customer
Process Heirachy
System
Business Management
Supply Process Products
Packaging
Activity
- The Excellence Model in TQM
TQM is a business management excersized under the philosophy that the best way fo an organization to achieve excellence is to provide customers satisfaction through its product and services, puts quality assurance in its core and implemented by all empolyees from the top to the lowest rank. It emphasize on quality, cost, delivery, service, morale and environment.
Uses the PDCA cycle
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plan do
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act check