LAPORAN RINGKAS QSPC-MTCP

Tarikh : 15 April 2002

Tempat : Munich Room, OSRAM

Penceramah : Agilent Technologies - Cancelled (10.00 am – 12.30 pm)

Dato Yap (Managing Director) (2.30 pm – 5.30 pm)

Mrs.Michell e Koay (TQM Dept)

Report On Agilent Technologies (M) Sdn.Bhd (Penang)

Visit was cancelled .

Report On Osram Opto Semiconductor (M) Sdn.Bhd (Penang)

100 % company owned by Siemens (Germany). Export includes Europe, CIS and Asia Pacific. Produced semi-conductor lightings. Started business in April 1972 , moved to new building in July 1991. Employees consist 250(Salary Exempt), 550 (Indirect Staff) and 1640 (Direct Staff). Compay was from Litronux but bought by Osram/Siemens. Had achieved ISO 9002/QS 9000 and ISO 1400 status.

Mission ~ partner of choice for semiconductor lighting; dedicate to complete customer satisfaction; employee empowerment and stakeholder return innovation, continous improvement and total employee involvement

Vision ~ to be No.1 in opto semiconductor

Value ~ “having fun at work” -> a value need to be shared between American and German culture

Product ~ intellegent display, OLED, infrared component, radial LED

TQM Deployment Model

o Cross Function Team

o System Improvement Team

o Self Managing Team

o Total Customer Satisfaction

o Quality of Work Life

o HRD – Training & Develop

“fast reply communication in transaction is vital for business”

Quality of Work Life

Uses 5’s ment), Health, Safety and Environment, Sports and Recreation , Corporate Citizenship concepts. Incorporate clean, safe and healthy work environment; harmony and balance between work and leisure, resulting in positive employee morale.

Human Resource Development

Continuous training for staff

40 hours training per employee average

100 % employee engaged in training

constant training as part of job

World Class Organization Plan