LAPORAN RINGKAS QSPC-MTCP
Tarikh : 19 April 2002
Tempat : Bilik Mesyuarat , Kastam Bayan Lepas
Penceramah : En.Hajar Maidin Kache Maidin (9.00 am – 12.30 pm)
Uses Core Value “ABID” (Amanah, Berkhidmat, Ihklas dan DedikasI) or “Trustworthiness, Sevices, Sincerity and Dedication” with extended values towards commitment, loyal, transparent and customer-oriented. LTA is administered by a KPP with 47 staffs.
Vision ~ to make the LTA Custom a respected recognized body as a world class organization.
Mission ~ to collect taxes and provide customs facilities to commercial and industrial sector, raised level of compliance of regulations for the sake of economics, social and security.
Quality policy ~ in line with department, services and ethics (ABID)
Client Management
o client charter – create and display all charters in department/units
o counter service – quality control services in accordance to PKPA 10/91
o MOU – signed with 7 MNC’s
o Custom Provision Sector Liasion Committee – discussion on problems and resolved
Awareness Program
o inaculate morning doa
o setia assembly
o telehone services
Training Program
o training in AKMAL
o training in INTAN
o in-house training
o training with private bodies
o Knowledge, Skill and Awareness program
Recognition
o excellence service award
o letter of appreciation
Employees Involvement
o meeting
o KMK/QCC
o Ad-Hoc Meeting
o Quality Day
o OpenDoor Policy (Mao-Tse-Dung style)
Financial Management
o budget estimate management
o micro-accounting system PKPA 3/1992
o provision from treasury
Management of Logistic/Equipment
o as in PKPA 2/92
Management of Administarion System & Process
o TERES 14 ver.1
o SKA, S & M, SILK system
Environment Management
o conformtable of equipment, landscape and Q corners
MS ISO 9002
achieved since 1997, HQ prepared Quality manual, Management Quality Manual and Procedure Quality Manual. 8 stations implementing.
Scope of MS ISO
o setting of central committee headed by Director
o state assistant director act as implementor
o in-house training for all
o auditing performed by ISO trained officer
new version on by April 2001 till 24 April 2004
Back To Bukit Kiara, Kuala Lumpur
SATURDAY, 20 APRIL 2002 & SUNDAY, 21 APRIL 2002
PUBLIC HOLIDAY