LAPORAN QSPC-MTCP

 

Tarikh               : 8 April 2002

Tempat             : Bilik B4, Blok B

Penceramah            : Dr.Gopalkrishnan a/l Muthukamaru            (9.00 am – 4.00 pm)

 

1. Accountability In Quality – Auditing and Process

 

Purpose of Auditing

-         establish factual info on performance

-         safeguard against deterioration in standards

-         detect variations from pre-defined standards

 

Quality Auditing

-         audits are required to establish effectiveness of a system

-         used by certification bodies to determine quality system met criteria of ISO

 

Objectives of Auditing

-         find opportunities for improvement in management system

-         certify services as conformity requirements

-         approve supply of services

-         recommend registration for an international management system standard

 

Audit Process

-         prepare audit program

-         plan & organize audit

-         conduct audit

-         report results

-         conduct follow-up audit

-         complete audit reports

 

Audit  Management

-         audit the objectives

-         audit programme structure

-         organisation of auditors

-         auditing standards, procedures and evaluation

-         audit planning, organising and controlling

 

Negative Auditor Traits

-         confrontational, disorganize, subjective, prejudiced, lazy, nervous, passive, insensitive, passive, arrogant, condensing, gullible, aggressive, dishonest, argumentative

 

Positive Auditor Traits

-         systematic, analytical, mature, flexible, obesrvant, objective, sensitive, tenacious, alert, inquisitive, assertive, patient, honest, direct, perceptive,friendly, confident, persistent

 

2. Problem Solving & Decision Making In Implementing ISO 9000

 

What Can Be Solved

 

-         reduces fire fighting

-         free from constant intervention

-         staff given the mean to control own department

-         provide means for  right tasks to be indentified and specified to give the right result

-         documentation of procedures based on experience and capavility

-         can identify and resolve problem and prevent recurrence

-         perform tasks right the first time

-         provides objectives evidence

-         provide data to determine performance

 

3. Beyond ISO 9000

 

-         emphasis on documentation

-         certification issue

-         future advancement

-         pitfalls in quality system and implementation

-         readiness for change

-         resource constraint

-         organisational structure

-         human factor

 

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Created on 04/08/02 and Last Edited on 05/01/02 08:12:18 PM by Azizi@Webmaster. Copyright@2002.