LAPORAN RINGKAS QSPC-MTCP
Tarikh
: 9 April 2002
Tempat
: Bilik Mesyuarat 1, Tkt.2, Blok B1, Jabatan Perdana Menteri, Putrajaya
Bilik Taklimat , Tingkat 3, Bangunan 5, SIRIM Berhad
Penceramah :
En.Md.Noor (KPP, Dasar & Korporat (MAMPU) (9.30 am – 12.00 pm)
En.Surendran
a/l CK Balan (KPP, Dasar & Korporat (MAMPU)
En.Parameswara , Senior Manager, SIRIM QAS Sdn.Bhd (2.30
pm – 4.30 pm)
A.The
Civil Service In The Information Age (MAMPU)
Established in 1972 with main
functions to modernize public administration and udertake manpower planning. In 1986, was restructured and given specific
responsibilities for adminsitrative modernisation. Transferred to Economic Planning Unit
and the Public Service Department
and it is know currently known as MAMPU.
Vision
– to lead civil service towards excellence
Mission
– to introduce change in public adminsitration to enhance quality, efficiency,
effectiveness and management integrity in line with national goals.
Objective
– to buid a civil service with the highest standards that can provide the best
service to the government and the need of the public
Role
– prime mover and agent of change, advisor to the government in management, central
agency for IT, consultant for public sector development, facilitator for administrative
improvements.
Quality
policy is commited towards producing outputs of highest quality according to the customer
requirements
Slogans
– quality generates integrity; together we will bring MAMPU to a higher level of
excellence; change begins in ourselves.
Code
of Ethics – Rukun Negara (Pillar of Nations), Etika Perkhidmatan Awam (Malaysia Civil
Service Codes) and the Public Officers (Conduct and Discipline).With 6 core universal
values of truth, trustworthiness,
wisdom,gratitude, fairness, transparent as
well as 10 extended values of responsibility, dedication, discipline, co-operation, being
clean, respect, sincerity, diligence, moderation and patience.
Main
programmes implementation are Quality and productivity, management integrity, electronic
government, development and promotion of ISO 9000, management consultancy, use of ICT in
public sector, acculturation of ICT, ICT R&D, ICT security, implementation of malaysia
incorporated policy, implementation of e-public services, quality
inspectorate and publications.
Strategy
– securing commitment from all involved, provoding guidelines through Development
Adminsitration circulars, undertaking promotion and development iniatives, providing
consultancy services, carrying out inspectorates visits and quality audits, celebrating
high achievement tharough awards and recognition systems
B.Standardisation
& Certification (SIRIM)
1.
BRIEF INTRODUCTION TO SIRIM QAS
2.
WHAT IS ISO 9000 QUALITY MANAGEMENT SYSTEM?
3.
THE CERTIFICATION PROCESS
ØStarted
operations on March 1, 1997
ØHas
taken over all certification, inspection and testing services previously provided by SIRIM
ØThe
largest Certification Body in Malaysia
ØProduct
Certification Scheme
ØQuality
Management System Certification Scheme (ISO 9000 and QS 9000)
ØEnvironmental
Management System Certification Scheme (ISO 14000)
ØOccupational
Health & Safety Management System Certification Scheme (OHSAS 18001)
ØForest
Management System and Chain of Custody Certification Scheme
ØInspection
and Audit Services on behalf of other Certification Bodies
ØTesting
Services
WHAT
IS ISO 9000 QUALITY MANAGEMENT SYSTEM ?
uBased on a set of generic
Quality Management System standards published by the International Organisation for
Standardisation (ISO) based in Geneva.
u“Generic”
because it is equally applicable to all
industry sectors (manufacturing and service) and all sizes of organisations (large and
small).
uFirst published in 1987.
u2nd Edition in 1994
(minor revision only)
u3rd. Edition published on
15th December 2000.
uISO 9001 : 1994
uISO 9002 : 1994
uISO 9003 : 1994
uYear 2000 version has
only one standard applicable for all certification in all situation :
uISO 9001 : 2000
At last count (as at
December 2000) more than 410,000 certificates had been issued all over the world.
uUsed by organisations in
over 158 countries.
uBased on compliance to a
set of 20 “elements” or requirements.
uEmphasis on documented
procedures addressing the 20 requirements.
u“Element” based
systems often not linked to organisational processes resulting in systems with less than
optimum performance.
ISO 9001 : 2000 QUALITY
SYSTEMS
uBased on the
“process model”
uLess emphasis on
documented procedures;
uMost requirements of ISO
9001:1994 still there but specified in the context of a model that is that is based on
organisational processes ;
uCore organisational
processes covered under :
uQuality Management System
uManagement Responsibility
uResource Management
uProduct Realization
uMeasurement, Analysis and
Improvement
EFFECTIVE QMS COMPLYING
WITH ISO 9001 : 2000 REQUIRES
uProcesses developed
taking into consideration quality objectives.
uProcedures developed, as
appropriate, to ensure consistent implementation of processes.
uProcedures developed
appropriate to the needs of the organisation.
uEmphasis on continual
improvement aimed at enhancing
BASIC STEPS NEEDED FOR
DEVELOPING ISO 9001 : 2000 QMS
uEstablish Quality Policy
and Quality Objectives.
uIdentify processes needed
for the Quality Management System.
uProcesses will depend on
customers’ requirements and the objectives that organization has set relating to
these.
uDetermine the sequence
and interaction of these processes.
uPrepare documentation
(Quality Manual & Procedures) as appropriate.
ISO 9000:2000 QUALITY
MANAGEMENT SYSTEM REQUIRES ORGANISATIONS TO :
uEnsure availability of
information needed.
uDetermine and provide
resources needed in a timely manner.
uAssign personnel who are
competent.
uProvide and maintain
facilities (workspace, equipment, etc)
uMeasure, monitor and
analyse processes and implement actions necessary to achieve planned result and continual
improvement.
ISO 9001 : 2000 -
BENEFITS TO ORGANISATIONS :
uFacilitates
implementation as the processes of the QMS are aligned to organisational processes.
uEnables organisations to
focus on those processes that have most significant impact on meeting customer
requirements.
uEnables organisations to
focus improvement activities on those processes which are not achieving the desired
results.
uProvides organisations
with an active and adaptable management tool for driving the business.
SIRIM QAS’ QUALITY SYSTEM CERTIFICATION SCHEME WHAT IS IT?
uThird party certification
by SIRIM QAS that an organisation has satisfactorily implemented a Quality Management
System
•uAssessment and certification based on Quality System models defined in internationally recognised standards:
ISO
9001:1994
ISO 9002:1994
ISO 9001:2000
QS 9000:1998
SIRIM QAS’ QUALITY
SYSTEM CERTIFICATION SCHEME
uLaunched in 1987
uInitially, third party
certification of Quality Systems to ISO 9001 and ISO 9002; since Dec 2000, certification
also to ISO 9001:2000
uSince 1998, extended to
cover certification to QS-9000
uAs at 5 April 2002, 2577 certificates have been issued:
ISO 9001:1994 - 213
ISO 9001:2000 - 170
ISO 9002:1994 - 2127
QS 9000:1998 - 67
uCertification System
complies with internationally accepted Standards and Guidelines (ISO/IEC Guide 62, ISO
10011)
uISO 9000 and QS-9000 certification service accredited by UK National Accreditation body - United Kingdom Accreditation Service (UKAS) - since 1998
uISO 9000 certification service
also accredited by Malaysia’s National Accreditation Body - Department of Standards
Malaysia (DSM) - since 1996
ACCREDITATION - KEY TO
RECOGNITION AND ACCEPTANCE
SIRIM QAS SDN. BHD. IS
ACCREDITED BY The Department of
Standards Malaysia
THE QMS CERTIFICATION
PROCESS
Enquiry
Application
Adequacy
Audit
Compliance
Audit
Submission
to Certification
Approval
of Certification
Annual Surveillance
Reassessment
ENQUIRY
uSubmit Questionnaire
uVital Information
required includes :
(1)
Standard for Certification
(2)
Scope of Certification sought
(3)
Size of organisation (no. of employees etc.)
(4)
Sites to be covered
(5) Processes involved
For an
educational institution:
APPLICATION
uNo. of man-days for audit
is based on Guidelines specified in Accreditation standard
uDuration of assessment
dependent very much on activities to be covered i.e.
the scope
uSubmit application form
with application fee if quotation is acceptable
uCertification process begins upon
receipt of application
ADEQUACY AUDIT (DOCUMENT
REVIEW)
uAdequacy Audit date fixed
upon notification of readiness
uAdequacy Audit is usually
a one man-day audit carried out on-site
uOn-site document review preferred if similar facility/ operations not previously certified.
ADEQUACY AUDIT
uMain purpose is to review
adequacy of client’s Quality System documents in addressing relevant requirements of
applicable Standard
uAlso intended to
determine if all the organization has adequately identified all the relevant processes
uAdequacy Audit report
presented at the end of the audit highlighting deficiencies in documentation
uDeficiencies shall be
addressed/ responded to before Compliance Audit
uInternal Quality Audits
and Management Review shall be carried out prior to Compliance Audit
COMPLIANCE AUDIT
uUsually carried out by a
team of 2 or more auditors
uDetailed audit plan sent
to client prior to audit - what activities will be audited, when and by whom
uAudit carried out by
auditors with relevant sector competence
uPurpose is to determine
that the organisation has satisfactorily implemented the quality system
uAuditors review records, interview personnel and generally observe operations to determine compliance with procedures/ standard
uCertification recommended
if no major non-conformance raised
uAll non-conformances have
to be responded to and closed out before recommendation is progressed further
uReport presented to client at the end of audit
u
APPROVAL OF CERTIFICATION
uRecommendation presented
to Certification Panel (internal committee) for approval
uCertification Panel meets
every week
uApplicant notified of approval after meeting
uCertificate sent to
client after all outstanding issues have been settled
uAll certificates carry
the DSM Accreditation Mark
uUKAS Accreditation mark on certificates is an option
ANNUAL SURVEILLANCE
uDuration based on
Guidelines (Generally 2 man-days for most organisations but could be more if the scope is
large)
uCarried out to verify
that system is maintained satisfactorily
uManagement Review,
Internal Quality Audits, Corrective/ Preventive Actions (including customer complaints
handling) and progress of continual
improvement activities covered during every visit
u
uReassessment carried out
every third year
uComplete system audit to
ensure that the system as a whole is implemented satisfactorily
uDuration longer than
normal surveillance
uRenewal of certification only if all non-conformances are closed out
u
BENEFITS OF THIRD PARTY CERTIFICATION
uGreater customer
confidence in services provided;
uGreater likelihood of
success in bids for similar projects;
uSavings to organisation
through less wastage/ rejection
uLess likelihood of
failure to meet set requirements
uGreater efficiency and
high productivity because of clearly
uLess likelihood of major disruption when key personnel leave
WHY SIRIM QAS?
uThe largest and most
credible local certification body
uWe have the largest pool
of auditors with more than 60 auditors within our organisation
uAll the auditors are
qualified in accordance with internationally accepted standards and guidelines (ISO 10011
Part 2)
uCompetent auditors in a
very broad range of disciplines; thus, we are able to operate in almost every economic
sector
uExtremely competitive
price-wise as all our auditors are local
uCredibility assured through our accreditation by DSM and UKAS