Rima Kumar

Strengths:

• 2 years experience in the field of Travel and Hospitality.
• Pleasant and convincing approach.
• Strong initiative, drive, efficient and dependable.
• Excellent verbal and written communication skills.

Accomplishments:

• Handled stressful and difficult situations effectively.
• Dealing with customers enquires in difficult situations like lost baggage.
• Issuing tickets and
• Maintaining contacts with customers and travel agent

Professional Experience:

• Social Secretary to the High Commissioner for India, High Commission of India, Ottawa, Canada Feb’01 to Present
• Commercial Officer, High Commission of India, Ottawa, Canada Nov’00 to Feb’01
• Reservation Assistant (Ticketing and Reservation), Singapore Airlines, Hyderabad, India- Nov’95 to July’97
• Booking agent (Peugeot Cars), Spectra Motors, Hyderabad, India-July’95 to Oct’95

Education and Career Development:

• Sept’00- Certificate in Graphic Design for Electronic Publishing with Adobe PageMaker and Photoshop,
  Ottawa Carleton District School Board, Ottawa
• Jun’2000 - Diploma in Airline studies, IATA, Singapore comprising of four certificate courses:
  1. Jun’00 - Certificate in Station Management, IATA
  2. Dec’99 - Certificate in Airline Marketing, IATA
  3. Jun’99 - Certificate in Airline Finance and Accounts, IATA
  4. Dec’97 - Certificate in Advanced Fares and Ticketing, IATA
• Dec’97 - Certificate in RDBMS (Oracle 8.0)
• March’95 - Bachelors in Commerce, Osmania University, Hyderabad, India
• Jun’99 - Elementary Japanese Certificate (50 hrs course)
• Oct’00- Basic Level 1 and 2 French course, Conseil des ecoles publiques de l’Est de l’Ontario Education permanente.

Computer Skills:

Experience with computerized reservations and ticketing at Singapore Airlines

Exposure to

Microsoft Windows 98, Ms Office 2000 (Microsoft Word, Excel, PowerPoint), Adobe PageMaker and Photoshop

Use of Internet and email systems like Internet Explorer, Outlook Express

Reference: