When a new computer is bought as
new it is covered by law as required by the Dept. of Consumer Affairs.
Dept.of Fair Trading
This covers things such as that
the product will work as you had expected when purchased.
The computer retail market is both
profitable and very competitive, and because of the fear of problems, a
good
warranty is usually offered. Basically
all components of the computer are covered by the individual manufacturer.
For instance the hard drive is
probably covered for 5 years.
My experience would indicate that
the parts suppliers are keen to honor the warranty, but some dificulties
may
occur with the dealer.
A well known retailer will give
a good deal, and should be the best to deal with, but will charge more
for the unit.
Another problem with other retailers
is that most large firms will replace a fairly new faulty unit with a new
one, and
send the faulty unit away to be
repaired. These repaired units are marketed at a bargain
price, or are rebuilt into
another computer.
A trap for buyers is to return a computer as faulty when the problem
is something that the user has done to the
software.
An example was a problem with a floppy drive which would sometimes
be inaccessible . A second hand unit was
fitted and was OK at first but developed the same problem. The reason
was found to be 'crosstalk' between cables
in the cabinet. Not the suppliers fault. A rearrangement of the cables
fixed the problem. If this had been returned
under warranty, the supplier would have sent a big bill.
A corrupted program can appear to be a hardware fault. A dishonest
dealer could also claim that the problem
was caused by the buyer. Dealers, including big names, have ceased
to trade.
For electronic equipment, most faults will occur within the first 100
hours, then if it lasts the next 2000 hours a life
of about 70,000 hours can be expected.