I didn't buy something from ruben, but I was in first place in a contest when it ended and the prize was supposed to be tickets to the MTV VMAs that year. Now, I completely understand that a seperate company was supposed to supply the prize, and they ended up to be a scam, all that. I know I am not/was not getting those tickets. Even though I spent money and lots of time devoted to promoting the site and such to win the contest, I UNDERSTAND THAT. However, ruben promised myself and the second place winner that to make up for everything that happened, he would send us dvds in the mail. That was over a year ago and neither of us ever recieved our dvds from ruben.
I asked about it on here recently, and I was looked at like I was/am a bad member here or something for complaining about it, because I should understand that it wasn't rubens fault the contest ended. but I'm sorry, ruben told us that he would send us dvds to make up for it, and he never did. He didn't have to make us the promise to do that, but he did. And then he never delivered.
God, I hope this doesn't get me banned, because I like the community.. I'm just saying...anyway, my point was (sorry I got a little lost there) that if WOB is going to operate as a business, then customers and users should have the right to complain and do things like this without being frowned upon or banned from the board. Without the topics being deleted. Part of being a business is dealing with customers and fixing problems when they arise. Sometimes they seem to just get ignored (yes, my emails went unanswered as well).
It creates a bad name for the business. Now maybe if WOB had some extra people helping out, and someone who could say "look, I understand that this happened, and I am doing what I can to take care of the situation, and I'll let you know as soon as I can what I can do for you" that would be great. Without peoples threads being deleted when something comes up, it just seems like its making a worse name for the WOB merchandise dept.
If problems were addressed and fixed by the people that fill the orders (wether that be ruben or a 3rd party) then I'm sure threads like this wouldn't be popping up so much, and when they did, other members would be able to assure those with problems that they would soon be taken care of.
Sorry, I'm kind of going on a tangent here... but I hope I don't get looked down on for saying these things. I've been a member here for over a year, and although I don't post much, I still value my membership, and don't want to see it go. Nor do I want to see people disrespecting me because I feel this way. Sorry and thanks for reading.anyway, it just seems it would be cheaper for WOB/ruben in the longrun to refund people for items lost in the mail or send them the item late if it was forgotten about by some mistake or accident. Otherwise I'm sure they probably lose more business than it would cost to send people refunds or a second item because of all the negative stuff that's being said about it.
I mean, every time I see these threads I see people saying "oh, i was going to buy something from WOB, but I guess I wont anymore now that I see no one gets their item". Which is a loss of business that could be easily fixed if the customers actually got replies and their questions/ problems addressed or remedied.
Below id rubens "professional" reply Guys, WoB is huge.............we get hundreds and hundreds of orders........there's always going to be a certain amount of people who are having problems with their orders, just like with any other place that offers this..........we happen to be really good at what we do, and trust me, if we were out to rip people off, there would be thousands of people complaining on these forums right now, but apparently people only like to listen to people that have had a problem with us, and then judge us accordingly.
A while ago, I decided to cancel all international orders on WoB, because of that exact problem, some people complained they had not received their merchandise. Later we get complaints from people from outside of the US claiming that we were discriminating other areas of the world from being able to buy Britney stuff.
Yes, I am extremely busy, in fact, busier than ever.........and sometimes, I can't keep up with the E-mails, but that doesn't mean that it's not of my best interest to help people...........greeny, you keep going round and round the block, give up and burry the hatchet for god's sake, you sound like a scratched record, I already told you, I was frauded for $1600, I lost, everyone lost, that is the deal, that is life, I did send a request for your conselation prize, but it didn't happen, hey, I lost more than you, so stop making such a big deal, you lost nothing, I thanked you for your time, and that should be enough for you because if you're a nice person you would understand what happened to us and the losses we suffered, but you seem to be so about yourself that you can't seem to get over something that happened two years ago !!, besides, how many times have we already had a discussion about this on the WoBForums? or are you just sticking around to find opportunities to just throw more dirt whenever you can?
I'm gonna try to see if I can get new people to handle ONLY our merchandise E-mails, I'll keep you updated.
********************************************* the rebuttal ********************** Ruben- did you even bother to read most of what I posted? most of it wasn't even fucking about me! So stop saying that I'm "All about myself" because I posted that it would be nice if paying customers could get an email telling them what's going on. I understand that you don't have enough time to answer the emails because of the volume of business you get, but if you are getting that much business then you should be able to hire someone, maybe once a week or something, to answer emails and tell people that stuff is being taken care of. THAT is what the bulk of my post was about, not about me.
Did you miss the part where I said that I UNDERSTOOD you were frauded by CJC? That was not the point. The point was you promised us something knowing the outcome of the contest.
for the record, I would have been fine if you had ever told me that you put in a request for the item and you never recieved it. But you never said anything, wouldn't respond to my emails, took me off your AIM list, and left myself and the second place winner waiting by our mailboxes to see if we would ever recieve anything.
Like I said before, this post was all about COMMUNICATION. If you had TOLD me that you couldnt send the dvds afterall, I wouldn't be pissed off right now. If you communicated with the people who give you their hard earned money for merchandise, then topics like this wouldn't show up on the boards, and more and more people would not be turned away from ordering WOB merchandise everyday.
Not everything is all about me, It's about how if you don't have time to answer emails from your customers, then it is your duty to get them answered, whatever it takes. The point is that customers SHOULD NOT have to start topics in the forums to get an answer to their question. see what I'm saying?
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