Firstly,
employees should apologize with customer immediately. They should
view-oriented, ask customer ¡§What is the problem of our cake?¡¨
politely. If we discover, it is the wrong of our company, we need change
the cake or give the gift to apologize. To be sure to give the good
impression to our customers, this way can put down customers¡¦ fury. To
avoid this thing make another customers have negative feeling of our
company.
To avoid the
working wrong. Employees should understand the company policy, product,
etc. Company need provide entertain hospitably skills, good quality
services, case study, etc.
Before on duty
or get off duty use ten minutes to make a briefing every day. To review
the last working day have any special things or not and make a review on
duty.
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