Firstly, employees should apologize with customer immediately. They should view-oriented, ask customer “What is the problem of our cake?” politely. If we discover, it is the wrong of our company, we need change the cake or give the gift to apologize. To be sure to give the good impression to our customers, this way can put down customers’ fury. To avoid this thing make another customers have negative feeling of our company.

To avoid the working wrong. Employees should understand the company policy, product, etc. Company need provide entertain hospitably skills, good quality services, case study, etc.

Before on duty or get off duty use ten minutes to make a briefing every day. To review the last working day have any special things or not and make a review on duty.

The worst situation :If the supplier not accept our desire , we can only select the others supplier which provide the near quality of product and reasonable price and the forgone the unfriendly supplier.

the problem of the staff excessive is lack of work ,in order to solve this problem ,the company should :

let the long time on duty staff have the suitable recess? To keep the work incentive and have the high quality of labour output.

Arrange the good and well -planning time table to employees.

encourage the staff to check stock in the spare time.

Encourage employees.

For instance, choose the best employees each month, to conduct a motive, to make employees more work hard and commend employees.

In the on duty briefing reward and encourage the employees.

Give a warning to lazy employee. If he/she still lazy, then company give a warning letter to him/her.

Part-time employees can reduce their on duty time and wage.

The passive method ------ to dismiss.

Due to there have a lot of employees, and there are not job for them , so the company also had make some arrangement for them :

for the fulltime job staff , we give them some small break to take a rest ,so that they can have power to do their work and more enjoy their job

Arrange the goods and give a substantial time table to employees

While employees are free , let them have a stock check

Senior employees arrange the useful practical education to junior employees.

, sweet, stationery, then give a warning.

Except indemnify the company lost, even more give the warning letter, do is again, dismiss immediately.

Discovery company lost the money. To report to the police instantly.

Company should avoid use the same employees to do the same job and accounting. Add CCTV also is a good way.