You can scroll through an entire list of Customer Service Representatives for your organization. You can then edit a CSR's name, username, password, and location information.
Scroll through the list of CSRs to find the CSR's account that you want to modify.
Click to edit a CSR's information,
click
to view a CSR's details, or click
to
Manage Security for the CSR.
Edit the CSR information. See Adding a CSR for more information about the CSR options you can modify.
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Note |
If a CSR forgets the password, you can assign a new one by updating the password information here; type the new password in both the Password and Confirm Password fields to change the password. |
Click OK. The system will display a confirmation screen indicating the account information was updated.