Editing Aliases

You can edit, add, and remove aliases from this screen.

An alias associates the subscriber with the correct Service Provider data. Aliases are important because they ensure proper account billing by retrieving billing data for MetraTech subscriber accounts from external systems.

Most likely you will edit account aliases when you are troubleshooting errors, such as when you notice extra usage on a subscriber's bill. This could be due to the fact that the subscriber's aliases are not set up correctly.

Note

The name space associated with the alias is set by default during system integration. It is not visible on this page.

Adding an Alias

To add an alias:

  1. Click Add to display the Add Account Alias page.

  2. Select the appropriate External System from the dropdown list. The external system is the name of the system from which usage data is retrieved.

  3. Enter the alias name in the Alias text box.

  4. Click OK to return to the Edit Aliases page.

Editing an Alias

To edit an alias:

  1. Click to open the Edit Account Alias page.

  2. Enter your new alias name in the Alias text box.

  3. Click OK to return to the Edit Aliases page.

Removing an Alias

To remove an alias:

  1. Click next to the line entry of the alias you want to remove. A confirmation dialog box appears.

  2. Click OK. The page refreshes and your alias is removed from the list.