Welcome to the MetraCare™ Help system. We designed this online help system to provide you with step-by-step instructions for administering all aspects of account information—including tasks such as adding new subscriber accounts, issuing credit requests, and adding new Customer Service Representatives (CSRs) to the system.
Please note the following about this online help system:
At the top-right of the screen, you'll see three icons:
A question mark
icon: . Click it at any time to receive context sensitive
help
A toggle icon:
. Click on it toggle the screen to full-page mode (no
menu visible). Click the icon again to view the left-hand menu. Note that
this icon appears only when using IE 4.0 and higher.
A
log out icon: . Click this icon to exit and close MetraCare.
Although you can simply close your browser window to exit MetraCare, MetraTech
recommends that you use Log Out. When you click Log Out, all system components
shut down and resources are freed up. Closing the browser window does
not stop system components. Instead, they run until they reach automatic
time out limits.
You can also access the entire online help system from any MetraCare help page. You'll see tabs which link to the help system Contents, Index, and Search features in the left hand frame. From here you can access any topic you want to read more about.
A Table of Contents and an Index tab appear in the left hand frame when you access the main Help system. Use these navigational tools to help you quickly and easily locate any topic you want more information about.
Click the Search tab to enter a specific term or concept. All topics that contain your term or phrase appear in the left hand frame.
Helpful notes are
preceded by the following icon: