You can view details about an individual credit request from this page.
Field Name |
Description |
Reason |
You will see Dropped Call, Poor Connection, Bad Service, General Dissatisfaction, or Other from the dropdown list. Please note that these values will differ due to your system's configuration. |
Invoice Comment |
Any additional information about the credit that is printed on the subscriber's bill. |
Amount (USD) |
The credit amount before taxes that is sent to the authorization center. Please note that the value in parentheses depends on the subscriber's currency. |
Status |
This will be either Approved or Denied. |
Internal Comment |
Any additional information that has been entered to inform other CSRs about this credit. |
Accounting Code |
The appropriate accounting code for department bill-back purposes, or a code to use to track this credit. |
Email Notification |
This says Yes if the subscriber was sent an email about the credit. |
Email Address |
The subscriber's email address. |
Email Text |
Any additional information that the subscriber needs/needed to be informed about his/her credit. |