Tell us what you think about our web site, our products, our organization, or anything else that comes to mind. We welcome all of your comments and suggestions.

Section A

Name of the Organization:

Number of Staffs:

Your Position in the Organization:

Gender: Male Female

Highest level of Education:

  1. Do you use Internet in your Organization? Yes    No
  2. If 'Yes', for what purpose?    E-mail    Trading    Information Search    Others
  3. If 'No', state the reason: Not necessary    High cost    Others specify
  4. Do you know what is E-Commerce?    Yes    No
  5. Briefly state your understanding of E-Commerce:
  6. From which of the following sources you learnt about E-Commerce?
  7. Internet        Books        Magazines        Newspapers        Friends        Others specify:
  8. Are you familiar with Online trading? Yes    No
  9. Generally do you like the idea of E-Commerce?    Yes    No
  10. Please mention your reason on why you like or dislike the E-Commerce:
  11. Do you have a website for your organization?    Yes    No
  12. If 'Yes' please state address:
  13. Why do you think E-Commerce is not popular among the Small and Medium scale industries in Malaysia?
         

Section B (Rate these statements according to the scale below)

1. There is insufficient education on E-Commerce in Malaysia.

    Strongly Agree    Agree    Don't know    Disagree    Strongly disagree

 

2. There is insufficient standards and procedures in E-Commerce.

    Strongly Agree    Agree    Don't know    Disagree    Strongly disagree

 

3. There is a need for further standards and procedures for E-Commerce.

    Strongly Agree    Agree    Don't know    Disagree    Strongly disagree

 

4. E-Commerce has a significant impact on the way of doing business in future.

    Strongly Agree    Agree    Don't know    Disagree    Strongly disagree

 

5. The government should enhance the involvement of SMIs' in Malaysia into E-Commerce.

    Strongly Agree    Agree    Don't know    Disagree    Strongly disagree

Section C (Only for E-Commerce Users)

1. Do you feel secured to use E-Commerce?

Yes    No

2. Do you think E-Commerce leads to a cheaper way of dealing business?

Yes    No

3. Do you face problems trading online?

Yes    No     If 'Yes', please state.

    

4. How is the procedure of payments? Please state briefly

   

5. In your opinion, which is the cause of fear for E-Commerce among small and medium industries?

Causes Strongly Agree Agree Not Sure Disagree Strongly Disagree
1. Lack of security
2. Lack of knowledge on E-Commerce
3. High cost
4. Lack of skilled employees
5. Uncertain about benefits
6. Technology barriers (Intellectual Property, Digital Signatures etc.)
7. Resistance to change          
8. Customers are not ready          
9. Privacy issues          
10. Lack of Initiatives from the Government          

 

 

Section D (Non E-Commerce Users)

1. Do you have a clear idea of what is E-commerce?

2. Would you like to trade online?

3. Are you satisfied with the traditional way of doing business?

4. Do you agree that Small and Medium Industries are affected by the process of globalization?

5. In your opinion, which is the cause of fear for E-Commerce among small and medium industries?

Causes Strongly Agree Agree Not Sure Disagree Strongly Disagree
1. Lack of security
2. Lack of knowledge on E-Commerce
3. High cost
4. Lack of skilled employees
5. Uncertain about benefits
6. Technology barriers (Intellectual Property, Digital Signatures etc.)
7. Resistance to change          
8. Customers are not ready          
9. Privacy issues          
10. Lack of Initiatives from the Government          

 

 

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Revised: 12/11/98.
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