ROLAND L. SHAMBRY

(972) 221-7458

(972) 436-0701

r.shambry@comcast.net

Experienced technical professional with Demonstrated skills in the Engineering of Requirement Driven Solutions and the Determination and Resolution of System Problems related to the implementation and use of LAN Connected Systems and the Desktop Computers and Applications which drive them. Proven ability to develop technical resources and pull together members of various technical groups to resolve system wide problems. Past experience in Presales Product Engineering, Planning, Project Management, Programming and Direct Customer Support combine to produce an individual with the ability to function well in many environments. Excellent presentation, written and verbal communication skills. Strengths include:

 

EXPERIENCE

BMC Software, Inc. 1/2000 - 4/2002

Senior Security Software Consultant

Provide advice and council to prospects and customers and provide solutions to security problems. Provide Pre-Sales technical support to BMC Security product sales staff. Present and demonstrate the functionality and architecture of the products to prospect senior management and technical staff influencing them to purchase the products. Install the product suite at the prospect site in varying environments in Proofs-of-Concept and Trial situations. Analyze and Resolve any technical problems that may be encountered in the installation of the product. Teach the product functionality to customers that have purchased the product. Provide leadership and training to junior consultants in the department. This position requires knowledge and experience in the area of computer systems and network security. It requires the ability to analyze prospect technical and political environments and convince those prospects to purchase BMC security products. Requires learning the complex functionality of the BMC suite of Security Management software.

Axent Technologies Inc. 1999 - 2000

Senior Pre-Sales Systems Engineer

- Provide pre-sales support to Axent Security Sales staff. This job requires learning the complex functionality of the Axent suite of 15 security products . Present the functionality of these products to various levels of prospect management and technical staff through demonstrations and Powerpoint slide presentations. Present the product to prospects in light of the latest security trends and requirements. Install the products on a trial basis at the prospect site. Field any questions that the prospect may have and answer them in a way that will bring about a sale of the product. Follow-up with prospects/customers to resolve any encountered product problems.

This position requires knowledge of Network and Server security in the UNIX and Windows NT environments and good general knowledge of computing and network systems. It also requires the ability to convince prospects of the advisability of purchasing Axent products.

Memco Software Inc. (Memco purchased by Platinum Technologies eff. 2/99) 1998 - 2/1999

Senior Sales Engineer

- Provide pre-sales support to Memco Security Sales staff. This job requires learning the complex functionality of Memco SeOS for UNIX, SeOS for WinNT 4.0, Proxima Manager and Proxima Single Sign-on server security products. Present the functionality of the product to various levels of management and technical staff through demonstrations and Powerpoint slide presentations. Present the product to prospects in light of the latest security trends and requirements. Install the products in a "Proof of Concept" mode at the prospect site. Field any questions that the prospect may have and answer them in a way that will bring about positive prospect opinions of the product. This position requires knowledge of computer and network systems security and general industry security practices, Telnet, FTP, IIS Server.

Ikon Office Solutions (Recruited by Memco in 1998) 1997 - 1998

Network Systems Analyst

- Provide pre-sales, installation, and post-sales support to Office Solutions Marketing group in the LAN connectivity of UNIX based servers and high volume mono-color network printers. Customer requirements are evaluated, LAN topologies analyzed and solutions engineered which provide the customer with cost effective, efficient and user-friendly system solutions which include the integration of workstations, applications, networks, servers and server applications and high volume printers. This position requires knowledge of UNIX, SunOS, Windows/Windows95/WindowsNT, OS/2 Operating Systems, LAN topologies, LAN Manager, WindowsNT, Novell, UNIX TCP/IP and Ethertalk Network operating systems/Protocols, SunSparc and PC workstations and their printing applications and High volume printing systems. Provided solutions include Ikon and third party products and services. The Analyst acts as a project manager during the installation period to integrate the contracted solutions (products and services).

Eastman Kodak Company / Danka Office Imaging (Danka purchased Kodak OI in 1997} 1994 - 1997

Network Systems Engineer

- Provide pre-sales, installation, and post-sales support to Office Imaging Marketing group in the LAN connectivity of UNIX based servers and high volume mono-color, highlight color and full color network printers. Customer requirements are evaluated, LAN topologies analyzed and solutions engineered which provide the customer with cost effective, efficient and user-friendly system solutions which include the integration of workstations, applications, networks, servers and server applications and high volume printers. This position requires knowledge of UNIX, SunOS, Windows/Windows95/WindowsNT, OS/2 and MacIntosh System7 Operating Systems, LAN topologies, LAN Manager, WindowsNT, Novell, UNIX TCP/IP and Ethertalk Network operating systems/Protocols, SunSparc , PC and MacIntosh workstations and their printing applications and High volume printing systems.

 

 

E.D.S. - TEXAS UTILITIES ELECTRIC CORPORATIONS (Contract position completed in 1994) 1993 - 1994

Information Center Analyst

- Analyzed, resolved and delivered solutions to over 467 OS/2 users whose workstations were connected via Token-Ring to Host, Print and Applications file servers. Solutions required an in-depth knowledge of OS/2 2.1, it's print subsystem, IBM LAN Requester, IBM Communications Manager and Token-Ring Application. Also required a working knowledge of LAN provided applications such as Lotus 1-2-3, WordPerfect, DBase III and Lotus Freelance. Solutions were provided real-time and directly to the client.

 

IBM CORPORATION (IBM division downsized in 1993, separation package accepted) 1972 - 1993

IBM Marketing Support Representative (OS/2) (1992 - 1993)

- Analyzed, resolved and delivered solutions to over 300 technical problems encountered by customers and Systems Engineers using OS/2 with a customer satisfaction rating of 98%. Solutions required an in-depth knowledge of the OS/2 operating systems, its subsystems, applications and interfaces. Documented solutions on-line that are to be used by others as a model for future solutions.

IBM Information Center Analyst/Consultant (1991 - 1992)

- Led and coordinated department activities in providing strategic products and services to a significant number of internal customers.

- Designed and implemented efficient, cost effective plans and processes to provide project management coordination between the department, suppliers of service and internal customers, which assured successful conclusions to technical projects.

IBM Workstation Support Team Leader (1990 - 1991)

- Led a workstation support team that designed, built, installed, delivered and setup workstation solutions for over 300 customers. Received PARTNERS IN EXCELLENCE TEAM AWARD.

- Consulted with customer, development and support organizations to provide hardware, software and client server configurations to meet customer requirements. Work with C and C++.

IBM Education Requirements Planner/Specialist (1983 - 1988)

- Established and managed a start-up Site Technical Education organization providing 4,352 student days of annual classroom education for programmers and other technical professionals. High ratings from students and managers resulted in a "Consistently Exceeded" performance evaluation. Developed and implemented a successful recruitment strategy for hiring of contract technical instructors to teach on-going courses.

- Designed an efficient statistical tracking method for expense effectiveness and volume of student class days.

- Interfaced with technical education enrollment system support team, ensuring software and hardware means, which streamlined the student enrollment process.

IBM Computer Assembler Language Programmer (1972 - 1983)

- Designed, coded, integrated, tested and documented operating system applications to NASA requirements for the launch preparation and launch of the space shuttle.

- Analyzed and implemented software development and documentation process improvements that saved in excess of $20,000. Awarded (5) Certificates of Merit and (5) Executive Area High Awards for cost effectiveness.

- Devised, developed and operated a Technical Education program in response to site needs as indicated by a "Poor" employee opinion survey rating, that raised the next site opinion survey rating to an "Excellent".

 

 

 

 

EDUCATION

BS - Electronics/Education, Norfolk State University, 1970

Micro Processors & Processing (Toward M.S. Computer Science Program), 1981

Florida Institute of Technology (Kennedy Space Center)

 

AWARDS/RECOGNITION

- Software Consultant of the Quarter – Q1-2002

- Partners in Excellence Team Award - IBM, Dallas

- (5) Executive Area High Awards for Cost Effectiveness - IBM, Cape Canaveral

- (5) Certificates of Merit for Cost Effective Measures - IBM, Cape Canaveral

- Cost Effectiveness Team Award - IBM, Burlington