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Chapter 1: Strategic Use of Information Technology in the Digital Economy

 

John Wiley Description  
Online File W1.1 Some Statistics Related to the Digital Revolution Our Server
Online File W1.2 Major Areas of Social Responsibility Our Server
Online File W1.3 The Sarbanes-Oxley Act Our Server
Online File W1.4 Ethics in Information Technology Management Our Server
Online File W1.5 A Framework for Change Analysis Our Server
Online File W1.6 Examples of Continuous Improvement Programs Our Server
Online File W1.7 Systems Our Server
Online File W1.8 The Mother of All Failures, The 2000 U.S. Presidential Election Our Server
Online File W1.9 The Networked Enterprise Our Server
Online File W1.10 Jobs in Electronic Commerce Our Server
Online File W1.11 The Airline Industry Value Chain Our Server
Online Minicase W1.1 Qantas Airways Responds with E-Commerce Our Server
Online Minicase W1.2 Voice-Based 511 Traveler Information Line Our Server

 

Chapter 2: Information Technologies: Concepts and Management

 

John Wiley Description  
Online File W2.1 The Evolution of Support Systems Our Server
Online File W2.2 Price Optimization Programs Our Server
Online File W2.3 Best Buy Improves Its Supply Chain Our Server
Online File W2.4 The Enterprise Web Our Server
Online File W2.5 The Needs of New Networked Computing Systems Our Server
Online File W2.6 Subscription-Computing Components and Their Value to Users Our Server
Online File W2.7 The Concept of the Grid Our Server
Online File W2.8 Commercial Ventures in Emerging Computing Environments Our Server
Online Minicase W2.1 Wired Education at Harvard Business School Our Server
Online Minicase W2.2 Web-Based Information Systems in a Singaporean Hotel Our Server

 

Chapter 3: Network Computing, Discovery, Communication, and Collaboration

 

John Wiley Description  
Online File W3.1 Examples of Intranet Applications Our Server
Online File W3.2 How to Use the Internet, Intranets, and Extranets to Gain Competitive Advantage Our Server
Online File W3.3 Catching Cases of Plagiarism at Schools Our Server
Online File W3.4 Automatic Translation of Web Pages Our Server
Online File W3.5 Corporate Portals of Some Well-Known Companies Our Server
Online File W3.6 Key Steps to Corporate Portal Strategy Our Server
Online File W3.7 Electronic Mail (E-Mail) Our Server
Online File W3.8 Representative Applications of Voice Technologies Our Server
Online File W3.9 Manual Methods of Group Work Our Server
Online File W3.10 Interorganizational Collaboration at Nygard of Canada Our Server
Online File W3.11 Collaboration and Conferencing Tools: Major Features Our Server
Online File W3.12 Types of Workflow Applications Our Server
Online File W3.13 The Benefits of Teleconferencing Our Server
Online File W3.14 Whiteboarding Products Used for Training and Learning Our Server
Online File W3.15 Groupware Suites Our Server
Online File W3.16 Social Software Sampler Our Server
Online File W3.17 E-Learning Courseware Tools Our Server
Online File W3.18 Drawbacks and Challenges of E-Learning Our Server
Online File W3.19 “Netiquette”: How to Behave on the Internet Our Server
Online File W3.20 An Unofficial “Smiley” Guide Our Server
Online Minicase W3.1 Network Computing at National Semiconductor Corporation Our Server
Online Minicase W3.2 Business Intelligence Portal Speeds Product Research and Development at Amway Our Server
Online Minicase W3.3 Workflow Streamlines Engineering Change Process at DCT Inc. Our Server
Online Minicase W3.4 Marine Forces Reserve Streamlines Communications Using the Web Our Server

 

Chapter 4: E-Business and E-commerce

 

John Wiley Description  
Online File W4.1 Comparison of Online Catalogs with Paper Catalogs Our Server
Online File W4.2 Benefits of Electronic Auctions Our Server
Online File W4.3 Types of Forward Auctions Our Server
Online File W4.4 The Differences between Retailers and E-tailers Our Server
Online File W4.5 The Importance of Secure Trading Our Server
Online File W4.6 Canadian Tire Provides Superb Customer Service Our Server
Online File W4.7 Online Market Research Our Server
Online File W4.8 Spyware Categories Our Server
Online File W4.9 Spamming: Problems and Solutions Our Server
Online File W4.10 Payment Protocols Our Server
Online File W4.11 Encryption Our Server
Online File W4.12 System Failure at the FDA Our Server
Online Minicase W4.1 Marketing Online Dining Certificates at Restaurants.com Our Server

 

Chapter 5: Mobile, Wireless, and Pervasive Computing Environments

John Wiley Description  
Online File W5.1 Information Personalization by Wireless Our Server
Online File W5.2 M-Commerce Value Chain Our Server
Online File W5.3 Evolution of Mobile Network Standards Our Server
Online File W5.4 WEP (Wireless Encryption Protocol) Our Server
Online File W5.5 Unique Security Challenges of Mobile Computing Our Server
Online File W5.6 Security Approaches for Mobile Computing Our Server
Online File W5.7 Internet-Based Intrabusiness Applications Our Server
Online File W5.8 Traditional versus Mobile Support at an Airport Our Server
Online File W5.9 Mobile Entertainment: Music, Pictures, and Video Our Server
Online File W5.10 Traditional versus Mobile Support at a Hotel Our Server
Online File W5.11 The Technical Foundation of Pervasive Computing Our Server
Online File W5.12 The Wireless Connected House Our Server
Online File W5.13 Smart Appliances: Washers and Dryers on the Web Our Server
Online File W5.14 The Capabilities of OnStar Our Server
Online File W5.15 All About Auto-ID Our Server

 

Chapter 6: Transaction Processing, Functional Applications, CRM, and Integration

John Wiley Description  
Online File W6.1 Information Systems in the POM Functional Area Our Server
Online File W6.2 Transaction Processing in Different Functional Areas Our Server
Online File W6.3 Object-Oriented Transaction Processing Our Server
Online File W6.4 TPS Software Products and Vendors Our Server
Online File W6.5 Automating Design Work and Manufacturing Our Server
Online File W6.6 The Computer-Integrated Manufacturing Model Our Server
Online File W6.7 Telemarketing and Online Shopping Our Server
Online File W6.8 Web Kiosks Extend Store Shelves Our Server
Online File W6.9 Marketing Decision Support Framework Our Server
Online File W6.10 PAVECA Uses Wireless in Sales Force Automation Our Server
Online File W6.11 Cisco’s Virtual Close Our Server
Online File W6.12 How Neural Computing Supports Finance Our Server
Online File W6.13 Online Financial Sources: A Sampler Our Server
Online File W6.14 How IT and the Web Are Used to Enhance Accounting/Finance Tasks Our Server
Online File W6.15 How Companies Are Using Their HR Portals Our Server
Online File W6.16 Benefits and Disadvantages of Online Recruitment Our Server
Online File W6.17 Examples of Training Over the Nets Our Server
Online File W6.18 Integrated Information System Framework Our Server
Online File W6.19 Getting Products to Customers at 99 Cents Only Stores Our Server

 

Chapter 7: Enterprise Systems: From Supply Chains to ERP to CRM

John Wiley Description  
Online File W7.1 Types of Supply Chains Our Server
Online File W7.2 How Littlewoods Stores Manages Inventories Our Server
Online File W7.3 How Dell Manages Its Supply Chain Our Server
Online File W7.4 Representative Modules in ERP Our Server
Online File W7.5 SCM Software versus ERP Software Our Server
Online File W7.6 How FoxMeyer Went Out of Business Due to a Failed ERP System Our Server
Online File W7.7 Application Service Providers and ERP Outsourcing Our Server
Online File W7.8 CRM Activities and IT Support Our Server
Online File W7.9 CRM Metrics Our Server

 

Chapter 8: Global Interorganizational & Global Information Systems

John Wiley Description  
Online File W8.1 Issues of Data Transfer across International Borders Our Server
Online File W8.2 Case: TradeNet—Singapore’s Computerization of International Trade Our Server
Online File W8.3 Global Trading of Raw Materials at Rawmart.com Our Server
Online File W8.4 B2B Directory Services and Search Engines Our Server
Online File W8.5 Major Characteristics of Virtual Corporations Our Server
Online File W8.6 Extranet Enables E-Commerce at Toshiba America Our Server
Online File W8.7 Benefits of Extranets Our Server
Online File W8.8 Details of PeopleSoft’s SRM Model Our Server
Online File W8.9 Global Supply Chain Synchronization at Corning, Inc. Our Server

 

 

Chapter 9: Knowledge Management

John Wiley Description  
Online File W9.1 Knowledge Perspectives and Their Implications Our Server
Online File W9.2 Knowledge Taxonomies and Examples Our Server
Online File W9.3 Siemens Learns What It Knows Through Knowledge Management Our Server
Online File W9.4 ChevronTexaco Drills for Knowledge Our Server

 

 

Chapter 10: Data Management

 

John Wiley Description  
Online File W10.1 Web-Based Newsstand at Southam of Canada Our Server
Online File W10.2 The Imaging System at United Services Automobile Association Our Server
Online File W10.3 Using a Data Warehouse to Manage Customer Churn at Sprint Our Server
Online File W10.4 A Multidimensional Database Our Server
Online File W10.5 Web-Based Information Discovery Tools Our Server
Online File W10.6 Data Mining at Eddie Bauer Our Server
Online File W10.7 Homeland Security Data Mining and Analysis Our Server
Online File W10.8 Data Visualization Helps Haworth to Compete Our Server
Online File W10.9 Banks Using GIS to Support Marketing Our Server
Online File W10.10 GIS Sample Applications Our Server
Online File W10.11 Examples of Virtual Reality Applications Our Server
Online File W10.12 More Examples of How Companies Use Data Mining and Warehousing to Support Marketing Our Server
Minicase W10.1 GIS at Dallas Area Rapid Transit Our Server
Minicase W10.2 Database Marketing Increases Dell’s Sales Our Server

 

Chapter 11: Management Decision Support and Intelligent Systems

John Wiley Description  
Online File W11.1 The Manager’s Decision Role Our Server
Online File W11.2 How to Determine the Information Needs of Managers Our Server
Online File W11.3 How Bayer Evaluates the Potential of New Drugs Our Server
Online File W11.4 Groups of Representational Models Our Server
Online File W11.5 Decision Support Framework Our Server
Online File W11.6 Management Science Approach Our Server
Online File W11.7 Sensitivity Analysis Our Server
Online File W11.8 Capabilities of a Model-Based Management System Our Server
Online File W11.9 DSS Helps Lowe’s Strategy Our Server
Online File W11.10 Characteristics of GDSS Our Server
Online File W11.11 GDSS Components of a Decision Room Our Server
Online File W11.12 Building an ODSS for Korea Telecom Our Server
Online File W11.13 An Executive Support System at Hertz Our Server
Online File W11.14 Key Performance Indicators for Typical Critical Success Factors Our Server
Online File W11.15 Differences between Conventional and AI Computing Systems Our Server
Online File W11.16 Artificial Intelligence Disciplines and Applications Our Server
Online File W11.17 Commercial AI Technologies Our Server
Online File W11.18 Examples of Expert Systems Applications Our Server
Online File W11.19 Factors That Have Slowed the Use of Expert Systems Our Server
Online File W11.20 The Process of Building and Using Expert Systems Our Server
Online File W11.21 Components and Structures of ANNs Our Server
Online File W11.22 Benefits and Applications of Neural Computing Our Server
Online File W11.23 How the Semantic Web Works Our Server
Online File W11.24 Benefits of Web-Based MSS Our Server
Online File W11.25 Siemens Solar Industries Saves Millions by Simulation Our Server
Online File W11.26 Examples of Ready-Made DSS Products Our Server
Online File W11.27 Decision Support in Web-Based, Ready-Made Expert Systems Our Server
Online File W11.28 More on Frontline Decision Making and Frontline Systems Our Server
Online File W11.29 Supporting Idea Generation and Creativity Our Server
Online Minicase W11.1 How the United Nations Automated Its Payroll System Our Server
Online Minicase W11.2 Gate Assignment Display Systems Our Server
Online Appendix W11.1 Intelligent Software Agents Our Server

 

Chapter 12: Using IT to Achieve Competitive Advantage

 

John Wiley Description  
Online File w12.1 Strategic Information Systems Frameworks Our Server
Online File w12.2 Applications Portfolios Our Server
Online File w12.3 Ward and Peppard’s Strategic Planning Framework Our Server
Online File w12.4 SITP Process Assumptions and Challenges Our Server
Online File w12.5 Tools and Methodologies of IT Planning Our Server
Online File w12.6 More on Nolan’s Six Stages of IT Growth Model Our Server
Online File w12.7 Relationship between Firm Context and IT Infrastructure Our Server
Online File w12.8 IT at Work: IT Planning and Centralization at ExxonMobil Our Server
Online File w12.9 Major and Minor IT Planning Problems Our Server
Online File w12.10 IT Planning in a Turbulent Environment Our Server

 

 

Chapter 13: Information Technology Economics

John Wiley Description  
Online File w13.1 IT Spending and Profitability Our Server
Online File w13.2 Factors That Could Reduce IT Productivity Our Server
Online File w13.3 Other Explanations of the Productivity Paradox Our Server
Online File w13.4 Categories of IT Investments Our Server
Online File w13.5 Types of IT Investment Our Server
Online File w13.6 The Business Case for Wireless Network: An Example Our Server
Online File w13.7 Acquiring Expert Systems Our Server
Online File w13.8 Examples of TCO Cost Factors Our Server
Online File w13.9 A Scoring Worksheet for Evaluation of Alternatives A versus B Our Server
Online File w13.10 Analyzing a Build versus Buy Decision Our Server
Online File w13.11 Costmark—A Tool to Benchmark SAP R/3-Related Costs Our Server
Online File w13.12 The Five Steps of Management by Maxim Our Server
Online File w13.13 Real-Options Analysis Our Server
Online File w13.14 Exploration, Involvement, Analysis, and Communications (EIAC) Model Our Server
Online File w13.15 The Behavior-Oriented Chargeback Approach Our Server
Online File w13.16 Pilkington PLC: Total Outsourcing at Headquarters Our Server
Online File w13.17 Payoff Measures for Electronic Commerce Our Server
Online File w13.18 Intranet and Extranet Returns on Investment and Project Justification Our Server
Online File w13.19 A Large-Scale Failure at Denver International Airport Our Server
Online File w13.20 The Strategies for Increasing Returns Our Server
Online File w13.21 Financial Analysis for the Encyclopedia Atlantica Our Server
Online Minicase W13.1 Pfizer Japan Sharpens Its Competitive Edge Our Server

 

Chapter 14: Building Information Systems ( Acquiring IT Applications & Infrastructure  )

John Wiley Description  
Online File w14.1 Identifying High-Payoff Projects Our Server
Online File w14.2 Project Planning Our Server
Online File w14.3 Reasons Favoring End-User Development Our Server
Online File w14.4 Types of End-User Computing Our Server
Online File w14.5 Benefits and Problems of Outsourcing Our Server
Online File w14.6 Benefits and Risks of Leasing from an ASP Our Server
Online File w14.7 Criteria for Determining Which Application Development Approach to Use Our Server
Online File w14.8 Important Considerations for Selecting Vendors and Commercial Software Packages Our Server
Online File w14.9 Boeing Designs a New Aircraft Our Server
Online File w14.10 The Problem of the Stovepipe Our Server
Online File w14.11 El Sawy’s Redesign Principles and Tactics Our Server
Online File w14.12 Retooling of IT for Business Process Redesign Our Server
Online File w14.13 Ten Reasons to Value BPR Software Our Server
Online File w14.14 Generic and Single-Activity Tools for Use in Business Process Redesign Our Server
Online File w14.15 Reengineering Processes at Ford Motor Company Our Server
Online File w14.16 IT and Cycle Time Reduction Our Server
Online File w14.17 Restructuring the Federal Government with IT Our Server
Online File w14.18 Some Successful BPR Initiatives Our Server
Online File w14.19 ISO 9000: 2000 Standards for Software Development Our Server

 

Chapter 15: Managing Information Resources and IT Security

John Wiley Description  
Online File w15.1 IRM Feedback Model Our Server
Online File w15.2 Strategies for Fostering ISD-End User Relationships Our Server
Online File w15.3 The Eight Imperatives for ISDs in the Digital Age Our Server
Online File w15.4 Major Responsibilities in the CIO’s Evolving Role Our Server
Online File w15.5 Categories of Threats to Information Systems Our Server
Online File w15.6 Social Engineering Our Server
Online File w15.7 The Computer Criminal—Profile and Motivation Our Server
Online File w15.8 Cross-Border Cybercrimes Our Server
Online File w15.9 Attacking Web Applications Our Server
Online File w15.10 Disaster Planning and the Internet at Reuters Ltd. Our Server
Online File w15.11 How Auditing Is Executed Our Server
Online File w15.12 Strategic Risk Management Plan Our Server
Online File w15.13 Seven Levels of Security Our Server
Online File w15.14 Schematic View of IT Tools for Counterterrorism Our Server
Online Minicase w15.1 The CIO/CEO Connection at Xerox Paid Off Our Server
Online Minicase w15.2 Managing Security Our Server

 

Chapter 16: The Impacts of IT on Organizations, Individuals, and Society

John Wiley Description  
Online File w16.1 MP3.com, Napster, and Intellectual Property Rights Our Server
Online File w16.2 More About Teleworking Our Server
Online File w16.3 The U.S. 2003 Can-Spam Act Our Server

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