The Value of Bad References About Shimadzu
....Shimadzu should have no problem supplying the names of many "pissed" customers!
According to an article published in the September 1998 issue of
Scientific Computing & Automation, the author (Randy C. Hice) wrote that "the
most valuable reference information [about a vendor] frequently comes from those 'problem'
customers." When emotions are set aside, problem customers can reveal solid
facts about the pitfalls, traps and shortcomings of a particular organization. Mr. Hice
noted that "it should come as no surprise that vendors trot out tried and true
references when asked, and hide those in litigation."
Now comes the sorry case of Shimadzu! First of all, how many problem customers does
Shimadzu have? If you dig hard enough, you'll find there is a direct correlation
between the number of bad references about Shimadzu and the grains of sand at a given
beach! Second, do you think the trolls at Shimadzu comprise a litigatous bunch? Well,
if you open a dictionary and look up the definition of lawsuit, you'll see the name
Shimadzu captioned! Lastly, do you honestly believe that the snakes at Shimadzu will
fully disclose to you (uncensored) all the disparaging info sent in by their customers? We'll
just remind you of the sneaky tactics employed by the Japanese when they launched a
surprise air attack on Pearl Harbor in 1941!
Remember.... deny and lie is what they do best!
n.b. If you want the poop on Shimadzu's products, request read-only access
to their internal bulletin board back to 1995. Make sure its the same one used by all
their in-house & field sales, tech support, service and marketing personnel. They have
a toll-free 800 number available which their field employees use to call-in to connect to
this remote server.... be sure to ask for the toll-free number and let Shimadzu foot the
bill!
n.b. If Shimadzu denies you access to their bulletin board, then you don't need Shimadzu.
Remember, you're trying to avoid a headache.... you don't want to acquire one that won't
go away!
n.b. Some of Shimadzu's most loyal customers (there's only a few) already have access to
this bulletin board. Why shouldn't all prospective customers have this same privilege? Are
they playing favorites? Do you want to be one of their favorites.... probably NOT! Do you
know about the associated risks?
n.b. If Shimadzu won't open up their bad reference files (plural) or their remote server,
check out an established newsgroup at www.deja.com/usenet
like sci.chem or sci-chem.analytical. Better yet.... do a complete archival search for
"Shimadzu" at the deja/usenet domain!
n.b. As Mr. Hice concluded, "Good Luck, and remember; in this case, bad news may be
more useful than good news" ....especially if it's Shimadzu telling you the good
news!
Expect Less Value and More Disappointment from Shimadzu
This page was last 
12/31/00