A client called in inquiring about a package to Hawaii. After going over all the cost info, she asked, "Would it be cheaper to fly to California and then take the train to Hawaii?"
I got a call from a woman who wanted to go to Capetown. I started to explain the length of the flight and the passport information when she interrupted me: "I'm not trying to make you look stupid, but Capetown is in Massachusetts." Without trying to make her look like the stupid one, I calmly explained, "Cape Cod is in Massachusetts, Capetown is in Africa." . . . ::Click::
A man called, furious about a Florida package we did. I asked what was wrong with the vacation in Orlando. He said he was expecting an ocean-view room. I tried to explain that that's not possible, since Orlando is in the middle of the state. He replied, "Don't lie to me. I looked on the map and Florida is a very thin state."
A nice lady just called. She needed to know how it was possible that her flight from Detroit left at 8:20 AM and got into Chicago at 8:33 AM. I tried to explain that Michigan was an hour ahead of Illinois, but she couldn't understand the concept of time zones. Finally, I told her the plane went very fast. She bought that.
A woman called and asked, "Do airlines put your physical description on your bag so they know whose luggage belongs to who?" I said, "No, why do you ask?" She replied, "Well, when I checked in with the airline, they put a tag on my luggage that said FAT and I'm overweight. Is there any connection?" After putting her on hold for a minute, while I "looked into it" (I was actually laughing), I came back and explained that the city code for Fresno is FAT and that the airline was just putting a destination tag on her luggage.
A woman called and said, "I need to fly to Pepsi-Cola on one of those computer planes." I asked if she meant to fly to Pensacola on a commuter plane. She said, "Yeah, whatever."