Just in case you think you are TC ("Technologically Challenged"), the
following is an excerpt from an article in the Wall Street
Journal:
Compaq is considering changing the command "Press Any Key" to
"Press Return Key" because of the flood of calls asking where the "Any" key
is.
~~~~~~~
AST technical support had a caller complaining that her
Mouse was hard to control with the dust cover on. The cover turned out to be
the plastic bag the mouse was packaged in.
~~~~~~~
Another Compaq
technician received a call from a man complaining that the system wouldn't
read word processing files from his old diskettes. The customer had stuck
labels on the diskettes, then rolled them into his typewriter to type on the
labels.
~~~~~~~
Another customer was asked to send a copy of her
defective diskettes. A few days later, a letter arrived from the customer
along with photocopies of the floppies.
~~~~~~~
A Dell technician
advised a customer to put his trouble floppy back in the drive and close the
door. The customer asked the tech to hold on, and was heard putting the phone
down, getting up and crossing the room to close the door to his
room.
~~~~~~~
Another Dell customer called to say he couldn't get his
computer to fax anything. After 40 minutes of trouble-shooting, the tech
discovered the man was trying to fax a piece of paper by holding it in front
of the monitor screen and hitting the "send" key.
~~~~~~~
Yet another
Dell customer called to complain that his keyboard no longer worked. He had
cleaned it by filling up his tub with soap and water and soaking the keyboard
for a day, then removing all the keys and washing them
individually.
~~~~~~~
A Dell technician received a call from a customer
who was enraged because his computer had told him he was "bad and an
invalid". The tech explained that the computer's "bad" command and "invalid"
responses shouldn't be taken personally.
~~~~~~~
A confused caller to
IBM was having troubles printing documents. He told the technician that the
computer had said it "couldn't find printer". The user had tried turning the
computer screen to face the printer, but that his computer still couldn't
"see" the printer.
~~~~~~~
An exasperated caller to Dell Computer Tech
Support couldn't get her new Dell computer to turn on. After ensuring the
computer was plugged in, the technician asked her what happened when she
pushed the power button. Her response, "I pushed and pushed on this foot
pedal and nothing happened." The "foot pedal" turned out to be the computer's
mouse.
~~~~~~~
Another customer called Compaq Tech Support to say her
brand-new computer wouldn't work. She said she'd unpacked the unit, plugged
it in and sat there for 20 minutes waiting for something to happen. When
asked what happened when she pressed the power switch, she answered, "What
Power switch?"
~~~~~~~
True story from a Novell NetWire
SysOp:
Caller: "Hello, is this Tech Support?"
Tech: "Yes, it
is. How may I help you?
Caller: "The cup holder on my PC is broken and
I am within my warranty period. How do I go about getting that
fixed?"
Tech: "I'm sorry, but did you say a cup
holder?"
Caller: "Yes, it's attached to the front of my
computer."
Tech: "Please excuse me if I seem a bit stumped, it's
because I am. Did you receive this as part of a promotional, at a
tradeshow?"
Caller: "It came with my computer. I don't know anything
about a promotional. It just has '4X' on it."
At this point the Tech
Rep had to mute the caller, because he couldn't stand it. He was laughing too
hard. The caller had been using the load drawer of the CD-ROM drive as a cup
holder, and snapped it off the drive!
~~~~~~~
Another IBM customer had
trouble installing software and rang for support. "I put in the first disk,
and that was OK. It said to put in the second disk, and I had some problems
with that disk. When it said to put in the third disk - I couldn't even fit
it in.." The user hadn't realized that "Insert Disk 2" meant to remove Disk 1
first.
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