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| Artisoft, Inc. develops, markets and sells computer telephony software
application products and associated services. The Company's principal
product is TeleVantage, a software-based phone system that runs on the
Windows 2000/NT platform and Intel communications hardware. As of the
fiscal year ended June 30, 2002 (fiscal 2002), Artisoft's products
included TeleVantage 4.0, with call center capabilities such as queue
routing, comprehensive trend reports, real-time statistic tracking, remote
Internet protocol (IP) agent support and agent monitoring, coaching and
recording, and TeleVantage Call Center, an add-on module that addresses
the needs of the medium-sized call center market. Other add-ons include
TeleVantage Call Center Scoreboard, TeleVantage Call Classifier,
TeleVantage Smart Dialer and TeleVantage Persistent Pager. In fiscal 2002,
Paricon accounted for 32% of total net sales. |
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