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eGain Communications
Corp
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| eGain Communications Corporation is a provider of Internet-based
eService software that enables Global 2000 companies to transform
traditional customer call centers into multi-channel contact centers.
eGain software solutions are designed to measurably improve operational
efficiency and customer retention. eGain eService Enterprise, the
Company's integrated software suite, includes applications for knowledge
management, self-service, e-mail management and Web collaboration that
enable online customers to communicate through each of the three primary
eService channels: email, real-time and self-service. The Company also
offers value-added services to its hosted customers, including application
management, database maintenance, mail hosting and anti-virus protection.
In addition, eGain has developed proprietary Web-based hosted service
management systems, enabling its service professionals to efficiently
administer and manage large numbers of hosted customer applications. |
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