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| KANA Software, Inc. is a provider of enterprise Customer Relationship
Management (eCRM) software solutions that deliver integrated communication
and business applications built on a Web-architected platform. The
Company's software helps customers to service, market to, and understand
their customers and partners, while improving results and decreasing costs
in contact centers and marketing departments. The Company offers a
multi-channel customer relationship management solution that combines its
KANA eCRM Architecture with customer-focused service, marketing and
commerce software applications. These applications enable organizations to
improve customer and partner relationships by allowing them to interact
with their customers and partners through Web contact, Web collaboration,
e-mail and telephone. |
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