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| ServiceWare Technologies, Inc. is a provider of enterprise knowledge
management solutions that enable organizations to deliver service to
customers, employees and partners by transforming information into
knowledge. The Company empowers organizations to deliver superior service
and support, while reducing expenses. ServiceWare's eService Suite
includes its eService Site, eService Professional and eService Architect
software products. eService Site allows customers to provide Web-based
self-service to their end users. eService Professional provides a
Web-based application interface for customer service professionals to more
easily navigate through a company's knowledge base. eService Architect
provides a robust set of knowledge tools that allows customers' subject
matter experts and system administrators to design, manage and maintain
knowledge bases. |
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