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| SupportSoft, Inc. is a provider of support automation software. The
Company's Web-based family of software solutions is designed to help
corporations automate and personalize the service and support they provide
to their employees, customers and partners. SupportSoft's software helps
reduce manual steps in the service and support process and specializes in
automated problem resolution. Products are organized into three software
application suites to address the needs of different market requirements.
These suites are the Resolution Suite, a product for corporate enterprises
interested in providing support automation to their employees; Broadband
Resolution Suite, a product designed specifically to address the needs of
broadband service providers, and the Satisfaction Suite, a product that
enables companies to provide service to its customers over the Internet. |
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