|
| Witness Systems, Inc. provides customer interaction recording,
performance analysis and electronic learning management software that
enables companies to enhance their customer interactions across multiple
communications media. The Company's enterprise collaboration architecture
allows contact center management to share information gathered in the
contact center with departments that touch the customer, as well as
executives, providing them with a proactive management tool for optimizing
their customer relationship management (CRM), improving communication
among departments, and fine-tuning workflow, processes and quality of
service from within the contact center and throughout the enterprise. |
|