keyboard shortcuts: WINDOWS LOGO (between CTRL and ALT): your Start menu appears; WINDOWS LOGO + F: Find files or folders. F1 -- In any application, brings up help. F2 -- to rename files SHIFT+DELETE: Deletes an item immediately without placing it in the Recycle Bin. F5 -- This is a universal "Refresh" command, which works in many Windows applications. CTRL + Z: Undo your last action. CTRL + A: Select all the items in the current window. ------------------------------------------------------------------------------------ To get Outlook Express to sort e-mail: When you're looking at your inbox, you see columns at the top called From, Subject, Received, etc. Click on the column title you wish to sort by; a little arrow will appear in the title bar, which indicates the direction of sorting. An arrow pointing up will sort messages ascending (A to Z or oldest date to newest). An arrow pointing down will sort messages descending (Z to A or newest date to oldest). -------------------------------------------------------- If you are on dial-up, you can stop the ringing sound when you are connecting. With Win XP: just hold down the Alt key and double-click "My Computer" to bring up System Properties . Click the "Hardware" tab, then under "Device Manager" choose the "Device Manager" button. Scroll down to "Modems" and click the little (—) to show your modem, then double-click it. Selecting the "Modem" tab will allow you to turn the dialing volume down. If you are on another system and the above tip doesn't work for you, go to modem/properties/ connection tab/ advanced; In Extra setting enter "ATM0" without the quotation marks and that 0 is the number not the letter.Click ok. ---------------------------------------------------------------------- Before you forward any message sent to you, get rid of everything that is not necessary: In Outlook Express and Netscape,click the Forward Button, highlight the unwanted portions of the email, then Delete. In Yahoo Mail, in the box next to the Forward button, make sure you have "inline text" selected. Then, when you click Forward, you will have an editable copy of the message where you can highlight and Delete the unwanted portions. in front of each line. Once again, just highlight and Delete the unwanted portions. Any other e-mail systems will use variations of the above. If you get one of those e-mails with one attachment inside another,just follow the above instructions when you get to the main message.Ignore the rest, please.... Ciao for now.