More Telephone Techniques
1.Listen to someone arranging a business meeting over the telephone

 

Enquiring over the phone
 
(is this Bloggs and Co ?) 

  

I am calling about .........................  

I am calling to ask about .................... 

Could you give me some information about .....? 

Can you tell me ? 

  

  

  

(I’m sorry I didn’t catch that can you say it again ?)

 (Hello.. Bloggs and Co) 

(How can I help you ?) 

  

(you need ................... I’ll put you through) 

(I’m sorry the line’s busy) 

(I’m sorry the line’s engaged) 

yes................................. 

no, I’m sorry I can’t 

(Have you tried....) 

(What’s your number ? .......I’ll call you back)
Thanks for your help ...bye 

I’ve got to go now 

 bye....
2.We are going to listen to one side of a telephone conversation

Write what you think the other person is saying

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.
. 
 
Situations
 

Lucky you. You are going to spend some money !

You have a Banco de Brasil visa card No..1234 5678 1234

Your address is 1066 Avda Portugal Araraqara, SP, Brasil

phone No.. 016 222 6220

 

  1. You want to go to the UK for a 3 month holiday. Call the company in London to buy an airline ticket from São Paulo to London. You want to fly at the beginning of June and return around the September 5th.

    2.  

     

  2. You bought a computer. It worked, but now there is a problem with the hard disk. You need it for some important work this week.

    3.  

     

  3. You want to send some flowers to your wife/husband. 10 roses or 10 tulips. They must be red.

    4.  

     

  4. You want tickets for a musical. You like rock and roll. You want to know what the show is about. Where it is. What time is it. You want to go on Thursday or Friday. You want one of the cheapest types of seats.

    5.  

     

  5. Call the office in England to hire a car. You want a medium sized car. Is it possible to get the car in London and drop it off in Edinburgh ? You want it for 3 weeks. Will they meet you at the airport ?