Summary______________________________________________
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Information technology professional with over five years of pc/lan experience, including over five years of client-server network support and two years of mainframe support and operations. Over five years of customer service experience. Currently seeking opportunity to work in systems support or support management position for medium to large company. |
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2000-2000
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In-person pc/lan and end-user hardware, network, and application support. Win 2000 development and testing. Win NT4, Win 98, Win 95, NetWare 4.x, NW Admin, MS Office 2000, MS Office 97, Access 97 development, Internet Explorer 5, HP Openmail, Outlook, Lotus Notes 4.6, Adobe Acrobat, Whip!, HTML, knowledge base development using KMS Dekartes. |
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1999-2000
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Telephone and in-person end-user application, network and mainframe support. Backup mainframe operations. Pilot testing of new systems. Win 2000 Beta 3, Win NT4, Win 95, NetWare 4.x, NW Admin, MS Office 2000, Lotus SmartSuite 96, Internet Explorer 5, cc:Mail 6.x conversion to Lotus Notes R5, IPX/SPX, TCP/IP, 300 node VSE, WRQ Reflection, Remedy ARS. |
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1998-1999
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Telephone and in-person end-user application, network and mainframe support. Mainframe operations. Win NT4, NetWare 4.x, MS Office 97, Lotus Notes 4.6, AutoCAD, Adobe Acrobat, TCP/IP, 1000+ node MVS, Attachmate Extra, TSO/ISPF, VTAM, NETVIEW, IMS, CA-7 and CA-11, Xerox 4050 and 4090, Zebra Ribbon Printers, IBM punch printer, HP 4si, 5si, 1600. |
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1997-1998
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Telephone end-user application and network support for business & management division. Win NT4, Win NT 3.51, Win 95, WfW, Win 3.x, DOS, MS Office 97, Access 97, MS Office 4, Adobe Acrobat, Internet Explorer 4.0, Netscape Navigator 4.04, MS Outlook 97 and Exchange, Dial UGN, ACTT. |
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1996-1997
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Telephone end-user and network support and customer service for dial-up internet service provider. Win NT4 RAS, Win NT 3.51, Win 95 DUN, Win 3.x, TCP/IP, Internet Explorer 3, Netscape Navigator 3 & 4, MS Mail and Outlook, Netscape Mail, Eudora, HTML. |
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1996-1997
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Telephone end-user support and customer service for dial-up internet service provider. Win NT4 RAS, Win NT 3.51, Win 95 DUN, WfW, Win 3.x, TCP/IP, Internet Explorer 3, Netscape Navigator 3, MS Mail, Netscape Mail, Eudora, HTML. |
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1995-1996
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Telephone end-user support for launch of Windows95. Win 95, WfW, Win 3.x, DOS, Exchange, MS Office, MS Works, Internet Explorer 3, MS Mail. Extensive support of hardware configuration and device driver installation and configuration. Design and maintenance of online knowledge base. |
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1993 |
Diploma, Beloit Memorial High School |
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1995 |
Technical Certificate in Mobile Audio Technology, National Academy of Mobile Electronics |
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1997 |
Music Technology, University of Wisconsin-Oshkosh |
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1999 |
Microsoft Certified Professional |