I always hope I'll never have to rant again. And then it happens: the atrocious customer service.

This time, it was Ultramar that lost my business. And for a mere twenty-eight cents! (yes, the little twerp at the counter could have saved my business and yours with barely more than a quarter)

I literally said to the guy, "I guess I'll start getting my gas somewhere else. You have just lost a customer PERMANENTLY for 28 cents." AND HE LAUGHED AT ME!!!! What kind of customer service is that? Is that what we want to support? That does not induce customer loyalty. I'm going to start getting my gas at Wilson's or something.

Twenty-eight cents isn't a lot. But that's the point. How crappy is customer service when a customer states that the company will be LOSING THEIR BUSINESS OVER 28 CENTS and that store rep does not give back the 28 cents? Bad enough that I will NEVER return to Ultramar, and I'm telling everyone I can about it.

And I have a lot of patience with Ultramar: I didn't stop going there when they cost me $600.00 in bodywork for my car because the car wash door fell on my trunk at the Clayton Park location (my reasons for not pushing that one were personal, since my grandmother died that weekend and I was too distraught to blame anyone but myself).

Yes, my response is bitter and angry. With the price of gas right now, every cent counts. Gas stations should be trying to earn our loyalty, not push us away. In a word? I'm offended, as a customer. And I feel that it's my responsibility to spread the word about my dissatisfaction.

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