David Robison Burgess

7331 Wimberley Oaks Lane

Richmond, TX  77469

Home: (832) 692-5866; Cell (214) 938-6826




Texas A&M University – Commerce


Graduated: August 2004

Bachelor in Business Administration


AACSB Accredited in Business

Major in Management Information Systems





IT Consultant

Carolyn Bobbitt and Associates – Houston TX

08/04 – present

·  Part time work in which I research and implement a technology-enabled business solution to increase employee productivity by establishing a consistent office environment based on Windows XP SP2 and MS Office 2003.

IT Customer Relations Specialist

National Tech Team – Dallas TX

11/98 – 04/99

·  Provided general technical assistance over the phone for customers who purchased PC insurance from Circuit City.

IT Business Analyst

Electronic Data Systems – Plano TX

11/97 – 10/98

·  Provided support to internal desktop operations team while administrating Novell v.3 servers 

·  Provided support to PC settings (protocols, dial-strings, network authentication, etc.) and otherwise performing steps to ensure end-to-end connectivity for executive employees.

·  Promoted from this team to provide exclusive support to executive employees with network access issues when they are on remote sites.

Technical Support Representative

Stream International – Dallas TX

05/95 – 10/97

·  Provided account support to Compuserve users.

·  Assisted customers with technical problems connecting to Microsoft’s internet service provider called MSN.

·  Trained fellow employees on company policies, procedures, PC troubleshooting methods and techniques

·  Managed high stress environment that required me to be self-motivated, able to multi-task, and patient with the customers

·  Promoted to technical support team during first year.

·  Promoted from technical staff to technical management trainee.



·  Applications: MS Office, MS Visio, MS Project, Oracle, MS Video Studio .NET


·  Hardware: PC installations, peripherals, upgrades, repairs and basic networking

·  Operating Systems: Windows 95/98/ME/2000/XP



Grand Lakes Presbyterian ChurchComputer Consultant / A/V management/ Webmaster


·  Responsible for setting up the PA system, wireless microphones, interfacing computer systems with the overhead video projector on a weekly basis.

·  Design and manage the organization’s website.


Association for Computing Machinery – Member


·  Student membership to world’s leading IT community


Association for Systems Management – Officer and Webmaster


·  Main Organization for Department of Business Administration and Management Information Systems

·  Designed and managed the organization’s website.


Lions Investment Club – Member


·  Gained a better understanding and appreciation of the financial industry