| Curriculum Vitae Name: Supriya Gasti Father’s Name: Kalyani Gasti Date Of Birth: 9th September 1977 Marital Status: Unmarried. Permanent Address: Plot No 09/249, Ris, Behind Pancharatna Apts,A/P Mohopada, Tal Khalapur, Dist Raigad.State- Maharashtra Pin 410220 Phone 02192-51160 Present Address: C/O. Gulam Naseer Khan. 8-2-611/9, Rd No. 11,Banjara Hills, Hyderabad State- Andhra Pradesh. Pin 500034 E-Mail Address: supriya_gasti@yahoo.com, skgstar@visto.com ================================================================================ Speciality/Skills: CRM, Call Center, Support, Service, helpdesk, and quality analysis Languages Known: English, Hindi, Marathi. Extra Curricular Activities: Participation in Elocution, Essay competition. Represented School in Basketball tournaments. References: References to all mentioned details and experience are available and can be submitted for perusal. =============================================================================== OBJECTIVE: To work for a reputed organization that offers career growth and put my knowledge to practical use for the benefit of the organization and my own career progression PROFESSIONAL EXPERIENCE: October 2000 till date EFN Pvt. Ltd. Hyderabad, India. Associate – Customer Services. * Responsible for the development of FN CRM product. * Responsible for the usage of advanced techniques for Implementation of Helpdesk and Online Customer Services. * Designed the CRM module and carried research for the best tools to be used for the CRM solution. * Coordinating the preparation of System Requirement Specification, Inputs for front end modeling. * Interaction with the technical team for designing the CRM functionality and giving inputs for the CRM design and documentation. * Responsible for the Quality Control Management of the Products developed. * Coordinated with the development team of 25 for product specifications. * Generated customized quality program plan, project procedures, multi- discipline inspection procedures and inspection & test plan for various products developed. * Carried research for the best testing tools available and evaluating the products offered by different vendors for the same. Worked on tools like Silk Performer, Astra SiteManager, Rational Suite Products, Radview WebLoad, RSW e-Test Suite, Bean Test etc. * Tested products on basis of SRS for Unit Testing, Functional Testing, Load/Stress Test, Business (User) Acceptance Test, Integration Test, Performance Test and Regression Test. * Inspected and monitored development platform of product and testing activities for compliance with project specifications, approved drawings, applicable codes and DuPont standards. * Generated surveillance reports on testing activities. * Reported status results to the Project Manager with recommended corrective action. Company Profile: FNStar Inc., based in Denver, Colorado, USA, is a technology savvy company focused on providing secure, scalable, reliable and robust financial solutions to the Financial services industry worldwide. FNStar Inc. offers to the financial institutions and intermediaries an adaptable technology solution that enables them to increase market share, reduce costs, develop new revenue centers and maximize their competitive edge. Electronic Financial Network Pvt. Ltd. is an India focused, wholly owned subsidiary of FNStar Inc., which customizes, hosts and operates the Global Solutions Framework for the local market under exclusive license from FNStar. EFN is a service bureau providing the financial industry with the trading solutions. It is currently developing an Integrated Financial Management Solution for Corporate and Intermediaries in financial industry like stockbrokers, Financial Institutions, Asset Management Companies etc., which will be an electronic platform for the financial services Industry in India. Project Details: CRM is an end-to-end customer relationship management solution designed to deliver real-time personalized support with an effective turnaround time. It comprises of key components of Analytical, Operational and Interactive CRM providing an entire gamut of customer management modules for both online and offline support to the internal and external customers of the financial intermediary. ONLINE STOCK TRADING is a browser based end-to-end investment broking solution supporting a real time equity trading, order management, risk management and bank & DP Connectivity in a multi-exchange, multi-instrument and multi-currency environment. RISK MANAGEMENT & SURVEILLANCE is a product to monitor and control the risk concerned in stock trading transactions. Basically this product validates the risk involved, and that will provide access to real-time check over the stock trading and order management capabilities with surveillance & alert management facility available as an add on. BACK OFFICE MANAGEMENT is a package of accounting for stock market industry, which encompasses functionalities like Clearing & Settlement, Statutory Compliance and MIS Reports including Billing, Generation of Account Statements and Generation of Contract Notes. MUTUAL FUND TRADING is a browser based trading platform supporting a real time fund trading which includes subscription, redemption, switch In/Out, Lateral Shift In/Out transactions. It supports Bank Connectivity, AMC interface, Authorized Collection Center interface and the Authorized Registrar interface. October 1999 – September 2000 Tracmail (India) Pvt. Ltd. New Bombay,India. Customer E-Services Representative (CER). * Responsible for providing Online Customer Service to the customers of Webhelp (Canada) logging on to the webhelp site. * Satisfying Online Customer Queries by surfing the net to provide relevant information within stipulated timeframe. * Giving inputs on the improvement side for better quality service. Microsoft Support Professional (MSP). * Promoted from CER (Webhelp Project) as a Microsoft Support Professional for the most privileged project of Microsoft Corp, USA. * Providing Customer Support for Microsoft Clients logging on to MSN site. * Responsible for further enhancing of the online helpdesk on the MSN site by providing inputs and essential requirements. * Providing with solutions to the Microsoft customers on Technical Requirements, Hotmail Services, Microsoft Email Client Management products and queries related to the ISP offerings. * Promoted to the Accounts & Billing CSW project of Microsoft Corp. * Provide customers with proper account & billing statements and extend their billing period by accessing the customer profile and analyzing the customer case. * Provide with the latest schemes available for payment. Company profile: Tracmail (India) Ltd. is an Internet Communication Management Company. The company is an Internet Call Center. Tracmail helps you build e-commerce by efficiently caring for your Internet customers’ communication needs. Tracmail provides an exceptional virtual customer service department of highly skilled Customer E-service Representatives (CERs), extensively trained to be knowledgeable about your business and products and responsive to your customers needs. These CERs respond with accurate, personalized customer service via state-of-the-art technologies: e-mail, one-on-one or group chats etc. November 1998 - October 1999 Space Heads Mumbai, India. Client Support Executive * To look after the Sponsors * Ensuring the events happen according to the Client’s specifications Company profile: Space Heads was an event management company specializing in events like Pub Promotions, Road Shows, Exhibitions and Cultural Events. ============================================================================ ACADEMIC QUALIFICATIONS: Diploma in Engineering (BTE). Successfully Completed Diploma in Engineering from P.V.P.I.T Sangli in Electronics and Telecommunication with 60.00%. Project: LED Temperature Indicator. Team Size: Four. Scope of Project: The project was based on application of V to F converters and timers. It illustrates the use of Voltage to frequency converters in monitoring Temperature in °F. It displays temperatures ranging from 0° to 100°F. COMPUTER QUALIFICATION: * Honors Diploma In Network Centered Computing (HNC). Module on Unix, C++, Sybase with RDD and overview of ISO standardization from NIIT with 69.60%. Project: Airlines Reservation system With C++ as front-end and Sybase as the backend using dB library for database connectivity. Client: NIIT. Team Size: Two. Scope of the Project: To simplify airline-ticketing procedure and have computerized reservation, cancellation and modification of a ticket booked by a client. * Advance Certificate in PC application (APA) Module on DOS, LAN and Office’97 from NIIT with 76.20%. Project: Payroll System In Ms Access. Client: NIIT. Team Size: Two. Scope of the Project: To simplify the pay rolling of an organization by introducing computerized Payroll System. ADDITIONAL QUALIFICATION: Successfully completed a module on Quality Management conducted by NIS Ltd. ============================================================================ |
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