Customer Service

 

Payment Methods

We accept personal cheques, bankers drafts and postal orders. If you wish to pay by credit card or debit card you can make your payment via , a secure online payment service. All invoices are in UK pounds, payments in other currencies may be acceptable by prior agreement.

Returns Policy

All instruments have a three day (from receipt of goods) approval period with a full refund or credit you towards another instrument from our range upon return.  Excluding shipping costs both ways.

Lifetime Guarantee

All purchases made direct from Thomas Buchanan have a lifetime guarantee against faulty materials or workmanship.