Thomas E. Gwilym
933 Edmonds Ave NE
Renton, WA 98056
Phone 425-572-0407
E-mail tegwilym@comcast.net
Objective
Desktop Support / Systems Administrator / Helpdesk Technician
Employment
Nov. 2001 - Present Computer Associates (Microsoft) Kirkland, WA Customer Support Specialist
Monitor and maintain the eTrust anti-virus servers for Microsoft.
Troubleshoot customer issues with the eTrust software.
On-site help with issues throughout Microsoft Redmond campus.
Assist with virus outbreak emergencies.
Worldwide support for virus issues through email and phone.
Jan. 2001 - Sept. 2001 Aris Corporation Seattle, WA Systems Support Specialist
Main point of contact for internal computer assistance.
Maintained internal office network.
Maintained computer asset tracking for employees.
Software/hardware repair and troubleshooting.
Maintained daily data backups.
Installed and configured Windows 2000. Pro/Server.
Desktop and laptop computer repairs.
Ordered parts and other needed supplies from different vendors.
Nov. 1999 - Jan. 2001 GreaterGood.com Seattle, WA LAN Support / Network Administrator / Helpdesk
Installed and Supported Windows 98, NT 4.0 OS and software.
Assisted with Microsoft Office problems and questions.
Upgrades, troubleshooting and repair of PC's and printers.
Maintained and troubleshot network problems.
Assisted with sending bulk emails from Unix mail server.
Maintained anti-virus software and cleaned viruses that appeared.
Created and maintained internal intranet Help Desk web page.
Administered user accounts on NT domain and Exchange mail server.
Maintained internal telephone system - added/removed/moved extensions.
Updated daily web site hit reports for intranet web page.
Parts ordering and track inventory of office computers.
Some experience with Linux - Installing and configuring.
May 1997 - Nov. 1999 Entex / Microsoft Redmond, WA Helpdesk Technician
Support of computers using Windows 3.x, 95, 98 and NT 4.0 / 5.0.
Experience installing Win NT/9x/2000 on Intel and Alpha platforms.
Some support with Windows 98 and 2000 beta versions of software.
Upgrades, troubleshooting and repair of PC's and HP printers.
Setup and troubleshoot TCP/IP configurations for end users on corporate
network.
1996 - 1997 CompUSA Bellevue, WA Service Technician
Upgrades, troubleshooting and repair of retail computer systems.
Field service including repairs, setup and training.
1993 - 1998 Allmann Aviation Renton, WA Chief Pilot / Flight Instructor / Account Manager
Primary flight training, aircraft checkouts and flight reviews.
Student pilot evaluation flights.
Maintain accounts, aircraft scheduling and maintenance schedules.
Education
1995 - 1996 Bellevue Community College Bellevue, WA
Computer Technical Support
1993 - 1995 South Seattle Community College Seattle, WA
Avionics Technology
1989 - 1991 Lake Washington Tech College Kirkland, WA
Electronics Technology
1986 - 1989 Bellevue Community College Bellevue, WA
Associate of Arts
Licenses and Certificates
MCP - Microsoft Windows NT 4.0 Server
MCP - Microsoft Windows NT 4.0 Workstation
A+ Certification
Commercial Pilot License / Instrument rating / Certified Flight Instructor Certificate
General Class Amateur Radio License
Advanced Open Water SCUBA Diver Certification / Nitrox