Jeanne L. Gregor
University of Maryland
College Park, MD 20742

Experience:

Information Technology Field Support Coordinator
9/06 - present
Office of Information Technology, University of Maryland College Park, MD
-Advanced Macintosh Level 3 Consultant
-Troubleshoot complex problems and advise customers with networking, hardware, software and operating system concerns
-Repair Apple and Dell desktop and laptop workstations
-Research and test new technology
-Create new and update existing technical documents and web pages for circulation to students, faculty, and staff
-Train new staff
-Lead Technology Standards and Advancement Team

Information Technology Level 2 Support Coordinator
7/05 - 8/06
Office of Information Technology, University of Maryland College Park, MD
-Advanced Macintosh Level 2 Consultant
-Troubleshoot complex problems and advise customers with networking, software and operating system concerns
-Research and test new technology
-Created new and updated existing technical documents and web pages for circulation to students, faculty, and staff
-Train new staff

Information Technology Level 1 Support Coordinator
1/02 - 6/05
Office of Information Technology, University of Maryland College Park, MD
-Level 1 Consultant
Troubleshoot basic problems and advise customers with networking, software and operating system concerns
-Created new and updated existing technical documents and web pages for circulation to students, faculty, and staff
-Provided back-up Level 2 support for Macintosh workstations

Information Technology Documentation Coordinator
7/99 - 12/01
Office of Information Technology, University of Maryland College Park, MD
-Created new and updated existing technical documents and web pages for circulation to students, faculty, and staff
-Stored and distributed technical documents
-Maintained information in databases for students, faculty, and staff
-Worked as supervisor at help desk and customer care center

Intern
6/99 - 8/99
Edelman Public Relations Worldwide, public relations firm, Washington, D.C.
- Wrote articles and researched clients
- Created media lists, clerical duties and follow-up calls

Education:

University of Maryland College Park, MD
B.A. Journalism, public relations sequence. December 1999
B.A. History, concentration in European history, December 1999

Certifications:

Apple Certified Help Desk Specialist (ACHDS)
Apple Certified Desktop Technician (ACDT)
Apple Certified Portable Technician (ACPT)
Microsoft Certified Desktop Support Technician (MCDST)
Dell Warranty Parts Direct Desktop Certified
Dell Warranty Parts Direct Notebooks Certified

Special Skills:

Expert Macintosh support specialist, technical writing, French, and computer skills, including: Windows and UNIX platforms, also familiar with Adobe products, MS Office, and HTML.