To utilize and share my experience, training, and education in a team situation requiring careful analysis of various factors and the application of a logical approach to problem-solving.

Ability to work as a team member and independently.
Excellent communication and interpersonal skills.
Excel in problem solving, project management, decision-making and office supervision.
Ability to handle simultaneous projects and meet deadlines effectively.
Highly trainable, fast learner. Adapt well to changes and pressures in the workplace.
Friendly with an upbeat attitude. A proven leader. Ambitious and hardworking, committed to excellence.
Participates in projects as requested.

Visual Basic, Visual C++, JAVA, JavaScript, CGI, ASP, HTML, Dreamweaver, Visual InterDev, FrontPage, Qbasic, DOS, COBOL, SQL, Microsoft Access and Excel, Database Management using Microsoft Access, Windows 2000 and XP, Office 2000, Outlook 2003, EFS and SUPREME platforms, TSYS, RDC, ACH, Nowline Payoff and Navigator

Wells Fargo Financial, Inc                                                           3201 North 4th Avenue                             Sioux Falls, SD 57104                                       Dec. 1999 - Present
LOAN DOCUMENTATION                                                                                                                                                                                                                    July 2004 - Present
Research, analyze and document client account information for Nowline and Standard Unsecured cards from Fast Cash forms and Internal Nowline Transfer into RDC and ACH. Manage the resolution on the Reject Report. Maintain the Invalid Account Status, Multiple Accounts and Risk Management queues. Evaluate a variety of loans and real estate; documents. Functions includes processing compliance and closing on loans, review and correct errors to loan packages and system data, obtain missing information, and solve exception processing issues. Participated in projects as requested. Provide quality service to clients to ensure client satisfaction and to promote future business and loyalty.

ONLINE FORMS SERVICES / E-FORMS                                    Wells Fargo Financial, Inc.                         Des Moines, Iowa 50309                                 Sept. 2001 - July 2004 Designed, developed, formatted, configured, mapped, linked, debugged, tested and documented forms, with some forms using logic, of online, offline and insurance forms using multiple system programming applications from commencement to closed stages. Provided project and administrative support for various internal and external departments to ensure guidelines and timeframes were met. Coordinated efforts with project manager to design and maintain specialized forms. Produced a varitey of printed and digital forms from written or dictated sources. Scanned text, signatures and graphics for use in forms. Edited, corrected, revised, and updated store manuals. Maintained miscellaneous form code lists. Implemented Miscellaneous Form Codes on insurance forms. Designed, developed and documented offline forms in Rochade using Visual Basic and Microsoft Excel. Programmed and set up forms to be sent to Docutech Printer. Identified complex client account issues using multiple resources from various departments. Provided client service, which included but not limited to, responded to questions, explained capabilities and assisted new clients. Administered primary backup for form creation, configuration and testing. Trained and motivated co-workers to use multiple online programming applications. Assisted IT Department in correcting errors and maintaining EFS issues and resolutions. Participated in projects as requested. Provided quality service to clients to ensure client satisfaction and to promote future business and loyalty.

CREDIT INVESTIGATION                                                                                                                                                                                                                                  - Sept. 2001 Researched, analyzed and documented clients financial information from financial statements, tax returns and other documentation into system applications. Consulted with clients and dealers regarding accounts and resolution of disputes on a timely matter. Researched and resolved complex clients issues using multiple resources among various operational departments. Coordinated requests with the underwriting departments using multiple online systems to ensure accurate information. Trained and motivated co-workers to use multiple online system applications. Provided quality service to clients to ensure client satisfaction and to promote future business and loyalty.

CUSTOMER SERVICE                                                                                                                                                                                                                          Dec 1999 -     Consulted with clients regarding account analysis and resolution of disputes. Researched, resolved and documented clients account-related inquiries using multiple resources from various operational departments. Accurately documented clientsˇ¦ transactions in regards to credit applications in a timely manner to meet timeframes. Coordinated with the underwriting department by assisting in the preparation of credit reports and ensuring credit files were current. Trained and motivated co-workers to use multiple online system applications. Created and managed employee chart. Participated in projects as requested. Provided quality service to clients to ensure client satisfaction and to promote future business and loyalty

Office Team                                                                     1200 35th Street, Suite 600                                       West Des Moines, IA 50266                                   (515)221-2300
OFFICE ASSISTANT                                                                                                                                                                                                                     Temp.: Sept. - Nov. 1999 Coordinated incoming phone calls for internal & external customers to proper areas. Tracked staff information: training, PTO, and scheduled meetings. Performed administrative tasks for manager in compilation of information, correspondence, reports and presentations using appropriate online systems. Supported entire department as an information center providing specifics on department policies and procedures. Participated in projects as requested. Provided quality service to customers to ensure customer satisfaction and to promote future business and loyalty.

Mutual of Omaha                                                           2204 Highland Avenue                                                 Eau Claire, WI 54701                                             (715) 832-9701 SALES REPRESENTATIVE                                                                                                                                                                                                                       May - Aug. 1999
Evaluated, compiled and documented client information. Consulted and provided support to 40+ clients to determine the best possible lines of insurance. Effectively managed the daily activities to ensure guidelines and timeframes were met. Achieved knowledge of life, health, property, and casualty insurance. Provided quality service to clients to ensure client satisfaction and to promote future business and loyalty. Licensed in Life and Health Insurance

Corporation Counsel Office                                         800 Wilson Avenue                                                      Menomonie, WI 54751                                           (715) 232-3996 LEGAL ADMINISTRATIVE ASSISTANT                                                                                                                                                                                 Temp.: Feb. - April 1999
Analyzed, prepared, and managed specialized legal documents. Performed administrative tasks for two attorneys in compilation of information, correspondence, reports, and presentations using a variety of Microsoft systems. Resolved complex client issues using multiple resources on a timely matter. Maintained calendar of appointments and meetings. Coordinated incoming phone calls to proper areas, mail, machine transcription and filing. Managed daily activities to ensure timeframes were met. Participated in projects as requested. Provided quality service to clients to ensure client satisfaction and to promote future business and loyalty.

Direct Connection                                                          2111 East Main Avenue #9                                         West Fargo, ND 58078                                           (701) 281-1375 OFFICE MANAGER                                                                                                                                                                                                                             Oct. 1996 - Jan. 1999
Instituted, constructed, and enforced company policy manual. Hired, supervised, trained, and motivated staff of eight. Developed and implemented operational procedures, methods and work systems. Productively managed the daily activities of the department to ensure guidelines and timeframes were met. Conducted performance evaluations. Trained and motivated co-workers to use multiple online system applications. Negotiated complex customer issues using multiple resources. Assisted with the development of a customer database using Excel. Assisted the project manager and compliance to maintain master database. Established and managed general ledger accounts. Provided quality service to customers to ensure customer satisfaction and to promote future business. Coordinated and maintained information for over 180 dealers and over 4800 customers with an annual income over $600,000.

Community Living Services                                         111 University Drive North                                         Fargo, ND 58102                                                     (701) 232-3133 CERTIFIED HOME SERVICE                                                                                                                                                                                                             Aug. 1995 - Oct. 1996
Record data for 20+ clients, assist with all activities of daily living to ensure safety, comfort, health and hygiene, attend seminars and training sessions to maintain license

Gary Ficek Law Office                                                   One North Second Street                                             Fargo, ND 58102                                                   (701) 241-8525 LEGAL ADMINISTRATOR                                                                                                                                                                                                                       Aug. 1994 - 1995
Prepare and assemble legal documents, prepare monthly and quarterly county reports, machine transcription, filing, purchasing office supplies, accounts payable and receivable, balance sheets, payroll, maintain calendar for appointments, meetings, etc., coordinate in-coming telephone calls and mail, public relations

Microsoft Training
Help Desk Technical Education Center                       4110 114th Street                       Urbandale, IA 50322                       (515) 276-1770                        July 2003

Computer Programming, System Analysis & Network Management
Vatterott College                                                             2300 Euclid, Suite 6                   Des Moines, IA 50310                     (515) 251-5891                       Feb. 2001

• Coursework included Visual Basic, Visual C++, JAVA, JAVAScript, CGI, ASP, HTML web page design, FrontPage, QBasic, DOS, COBOL, SQL, Microsoft Access and Excel, and Database Management using Microsoft Access

Associates of Applied Science Degree
Moorhead State University                                           1104 7th Avenue South            Moorhead, MN 56560                     (218) 236-2011                       May 1993

Legal Administrative Degree
Northwest Technical College                                       1900 28th Avenue South           Moorhead, MN 56560                     (218) 236-6277                       May 1993

• Microsoft Training in:  A+ (computer software and hardware) - Feb. 2002      
                                           Network+ - April 2002
                                           Internet Webmaster Certificate - July 2003
  
  Life and Health Insurance - State of Wisconsin - May 1999