Well, it's been a few days and I did get a response from Outback Steakhouse.

The reply I got looked like a form letter, but they did respond. They say changes are on the way, and the staff of the location (near Metro Center) would see my "letter" so we'll see.

That location is having some trouble in the kitchen, from the warm Ice Tea to the burned Bloomin' Onion and stale fries something needs to be looked at.

The fact that there was no line at 7PM on Thursday, tells me that I am not the only one that sees these issues.

For now I will try another location or two.