<<        When we buy something, it sometimes happen that we end up getting poor goods or services. In these cases, we customers have a right to complain about them, though it�fs up to us whether or not we make an actual action to complain. I personally choose not to complain unless the goods or services that I purchase do not work at all. I prefer to complain through emails, which I think is the easiest way. However, emails are not available at all the producers or shops, thus I go and see them in person or make phone call to them when possible.        I usually email when I have to complain about goods and services. Email address is now available at many shops and producers and they usually get back to you soon after you email them. Moreover, when you email, you can make sure you tell them everything you want to say or ask because you can read through what you write and plan what to and how to tell them about it. Furthermore, when the producers are far away from your place, it is both time and money consuming. When the company is overseas it is almost impossible to go over there only to complain. On the basis, I think emails are good to start with. When I have some troubles with some goods soon after I buy it, I complain to the company or shop and try to replace the goods with another new one or to get it fixed. What I usually do fist is to email the producers or the shops to tell them about my problems and ask how I can get compensation. For example, supposing that I just bought a watch at a department store nearby and that this watch stopped moving within insurance period. In this case, I would probably email the company first to see what I can do with it. They may tell me to go to the shop I bought or to send the watch to them so that they replace it with new one. By knowing how I can make claim in advance, I can save my time.        However, of course, there are some occasions that I need to complain in person, which highly depends on which kinds of products, where the shop or company is and so forth. If I believe that I can replace the goods at the shop, I just go to the shop and ask for it in person when I can afford my time. For example, if I buy a small desk lump at a super market that turns out not to work, I would probably go there to take the lump in person, because in this case it is clear that they will replace this one for me without asking the what to do in advance.        In conclusion, I prefer to complain through writing emails rather than reporting in person. This is because email is the easier way and because I can see how I should complain as a first step. Nonetheless, there are some cases when it is better to go there in person.