Wai-Kwan Lau                                                                                 Address: 707 Meadow Wood Dr., Apt. 3                                       Phone: 859-344-1265               Crescent Springs, KY 41017                                           E-mail: w_lau99@hotmail.com
	OBJECTIVE: Bilingual or regular position in consumer product marketing and public relations. SUMMARY: ~ M.B.A. degree majoring in Marketing. ~ Customer service experience with Clopay Building Products. ~ Native Chinese, fluent English language skills. EDUCATION: Master of Business Administration in Marketing, May 2003 Miami University, Oxford, Ohio Current GPA (on 4.0 scale): 3.3 Bachelor of Arts in Economics and Sociology, May 2000 University of Kentucky, Lexington, Kentucky GPA (on 4.0 scale): Current overall 3.1  Economics 3.4  Sociology 3.6 Relevant courses: Human Relations in Administration of Organizations Business and Industrial Communication Economics and Business Statistics Sociological Research Methods EXPERIENCE: Furnish & Install Sales Program Representative, July 2000 to May 2001 Clopay Building Products, Russia, Ohio ~ Served as direct key contact point for both retailers and sub-contractors in the program. ~ Monitored sub-contractors performance and capabilities. ~ Quoted pricing to and follow up with retailers on any changes to initial order resulting from site inspection. ~ Performed inventory check on applicable Distribution Center based on availability. ~ Assisted training of new representatives as needed.        Click here to see letter of recommendation Internship, Summer 1999 Better Business Bureau of Central & Eastern Kentucky, Lexington, Kentucky ~ Shadowed Dispute Resolution Specialists, who handle consumer complaints and conduct conciliation, mediation, and arbitration. ~ Researched common points in consumer complaints, developed survey on their thoughts and opions on buying decision and business practices, and processed results with the use of Spreadsheet. ~ Conducted academic research project on comparison between Better Business Bureau and Consumer Union.        Click here to see letter of recommendation ACTIVITIES & HONORS: ~ Dean's List, College of Arts and Sciences, University of Kentucky, Fall 1999 ~ Treasurer, Hong Kong Student Association, University of Kentucky, 1998-1999 ~ Bronze Award of Paulinian Award Scheme, St. Paul's Secondary School, 1993-1994    ( For "enthusiastic participation in extra-curricular activities and outstanding academic performance") SKILLS: ~ Chinese language: Cantonese as native language; Mandarin at functional level. ~ MS: Access, Excel, Front Page, Power Point, Project, Word; SAS, Windows, and Internet.
			Home