The following questions regarding Shimadzu products were posted to the bionet.software and bionet.general newsgroups on the Internet:

Subject: Shimadzu LC-10 Problems
From: Andrew Elwell <A.Elwell@udcf.gla.ac.uk>
Date: June 3, 1997

We have a Shimadzu LC-10 HPLC system with a SPD-M10AV diode-array detector. Only recently have we started using this in the visible range, but there are NO spectra being recorded by the Class software. Has anyone else had this problem?


Subject: MSCONV program for converting files from CR-4A to MS-DOS files
From: Bjorn Arne Naess <bjorn.ness@ik.hist.no>
Date: June 6, 1997

We have a MSCONV program from Shimadzu that converts files from the old CR-4A Chromatopac to MS-DOS files but we can not read them. Is anyone familiar with this program and how to use it?

How important is customer satisfaction to Shimadzu? Where is the customer follow-up after the sale? One has to wonder where the Shimadzu sales and tech support personnel are hiding? Don't go in search of problems.... buy from a respected vendor!